Thank you for visiting jobsincare.com. This website uses cookies.

Patient Services Clerk inPoole inPoole PUBLISHED MON 27 JAN 2025

 PERMANENT 

The Adam Practice Follow The Adam Practice

Opportunity to make a positive impact on patients' experiences by providing courteous and professional assistance.
Variety of administrative tasks that enhance both personal skills and contribute to the smooth operation of healthcare services.
Part-time permanent contracts offer flexible working hours accommodating different schedules and lifestyles.
Engagement with a dynamic team in a healthcare environment, facilitating communication between patients and healthcare professionals.
Development of valuable skills in customer service, data entry, and appointment management using electronic systems.
Chance to support patients with specific needs, such as accessing interpreters, enhancing inclusivity in healthcare.
Involvement in the essential operations of a healthcare practice, contributing to the overall delivery of patient care.
The Patient Services Clerk role at The Adam Practice in Poole involves assisting patients in accessing healthcare professionals through various channels, including telephone, in-person, and online services. The clerk will provide a welcoming environment at the reception, ensuring patients receive the necessary support, such as interpreter services when needed. Key responsibilities include handling incoming calls according to protocols, managing the electronic appointment system, performing various administrative tasks related to patient care, and facilitating communication among patients, healthcare teams, and other agencies.

This part-time permanent position requires the clerk to maintain the practice's security, open and close premises, and support the administrative needs of the clinical staff. The shift patterns available are 5.5 to 10 hours, providing flexibility while ensuring the smooth operation of the practice. The overall aim of the role is to enhance the experience of patients and contribute to the effective running of The Adam Practice.

Useful skills for a Patient Services Clerk:
To work as a Patient Services Clerk in the UK, you will typically need a combination of skills and qualifications. Here are some key skills that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff.
2. Customer Service: A patient-focused attitude and the ability to handle inquiries, complaints, and requests with professionalism and empathy.
3. Organizational Skills: Ability to manage multiple tasks efficiently, maintain patient records, and prioritize responsibilities.
4. Attention to Detail: Accurately entering patient information and ensuring records are up to date and compliant with regulations.
5. IT Skills: Proficiency in using computer systems and software, including electronic health records (EHR) and Microsoft Office applications.
6. Teamwork: Ability to work collaboratively with other healthcare staff to ensure smooth operations within the healthcare setting.
7. Confidentiality and Data Protection Awareness: Understanding of patient confidentiality regulations (such as GDPR) and the importance of safeguarding patient information.
8. Problem-Solving Skills: Ability to assess issues that may arise in patient services and find solutions quickly and effectively.
9. Time Management: Effectively managing your time to meet deadlines and handle high volumes of work, particularly in busy healthcare settings.
10. Adaptability: Being flexible and able to adjust to changing procedures, policies, and environments in healthcare.
11. Basic Medical Terminology Knowledge: Familiarity with medical language can be beneficial for understanding patient files and communicating effectively.
 


in Poole click to show distance
Locations are approximate. Learn more