Administrative Manager inGreenwich inGreenwich PUBLISHED MON 18 DEC 2023

• Implement core operational administration systems and services to effectively and efficiently meet service requirements and establish office procedures which reflect good practice.
• Liaise regularly and effectively with the modern matron and clinical lead, and the Directorate Business office to agree the admin systems and standards required to assist the service and agree development plans.
• Support and lead on local implementation for new technologies to improve administrative systems.
• Undertake regular reviews of administrative and secretarial requirements and implement modern and efficient solutions to provide appropriate support to all professional team members.
• Use initiative and work unsupervised in implementing administration systems to adapt, provide and improve effective ways of working for the service.
• Implement and maintain effective client and team filing systems, ensuring that client records are kept safe, confidential, up to date and accessible.
• Take on lead responsibility for monitoring all data quality and the implementation, maintenance and utilisation of electronic clinical information systems, ensuring all staff understand and deliver on their responsibilities and report problems to the Modern Matron.
• Ensure appropriate administrative infrastructures are in place including equipment, communications, and procedural manuals and staffing.
• Handling both routine and urgent matters using initiative and with minimal supervision.
• Support the service to manage change and be pro-active in attending working parties, e.g. about service re-organisation.
• Effectively manage clinical space. Ensure all resources and facilities are in place and functional for staff using the clinical space.
• Ensure Care pathways on RiO are up to date and report on activity on a weekly basis to the Modern Matron/business office as directed.
• Undertaking recruitment, supervision, and appraisal and performance management of the administration team.
• To be responsible for accepting difficult telephone conversations that may be escalated by the admin team where they are unable to resolve or deal with the situation in the first instance.
• Managing bank and agency administration staff.
• Ensure the e-rostering data base is kept up to date, ensure sickness and other leave is recorded accurately and in a timely way.
• Ensuring all new secretarial/admin staff and bank and agency receive a local induction and are trained in office systems and practices and procedures.
• Allocating work on a daily basis, ensuing sufficient secretarial cover is in place in times of sickness/annual leave, either by spreading the workload. To highlight concerns regarding staffing with the Modern Matron.
• Developing and maintain efficient office systems.
• To be responsible for the maintenance of the building. Escalating health and safety issues that cannot be resolved satisfactorily through liaison with estates colleagues, ensuring that all repairs and maintenance are carried out in a timely fashion.
• To be the link person between the PFI contractors/Estates and conduct regular audits of facilities and decoration in the unit to ensure a high standard of cleanliness and decoration is maintained.
• Accountable for the ordering of stock and non-stock office stationery, equipment and supplies and for maintaining stock levels.

Part Time - 18.75 hours per week/ 2.5 days per week

To co-ordinate the administrative team within Older Adults Community Mental Health Service that supports clinical service delivery to Clinicians, Managers, Service Users and Carers. To manage, supervise and provide effective leadership to the administrative staff, including performance management of the admin staff.

Implement core operational administration systems and services to effectively and efficiently meet service requirements and establish office procedures which reflect good practice.Undertake regular reviews of administrative requirements and implement modern and efficient solutions to provide appropriate support to all professional team members.

• To co-ordinate the administrative team within the unit service that supports clinical service delivery to Clinicians, Managers, Service Users and Carers.
• To manage, supervise and provide effective leadership to the administrative staff within the unit, including performance management of the admin staff.
• To ensure appropriate use of the administrative and patient information systems, introduce new systems as appropriate, and maintain a record of clinical staff whereabouts, and co-ordinate the best use of office space and room bookings.
• Be responsible for all day to day issues in the base, Health and Safety, office and equipment maintenance, Security, Risk Assessment in role of risk assessor, Fire Safety in respect of nominated Fire Officer Role, Data Protection in role of Data Protection Officer.
• To manage the clinical record system in conjunction with the service manager and clinical lead.