Receptionist inBrighton inBrighton PUBLISHED TUE 29 OCT 2024

We are seeking a friendly and organized receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing excellent customer service and managing front desk operations efficiently. Responsibilities include answering phone calls, scheduling appointments, and handling administrative tasks. Strong communication skills, attention to detail, and a positive attitude are essential. If you enjoy interacting with people and thrive in a fast-paced environment, we would love to hear from you.

The key responsibilities include supporting the practice with various administrative duties such as managing prescriptions, ensuring patient requests are processed, and handling appointment bookings. This involves scheduling, amending, or canceling appointments to optimize the system's efficiency. The role also requires setting up new patients in the computer system, maintaining a tidy reception area, answering and documenting phone calls, and actioning GP referrals promptly. Essential qualifications include experience working with others, using IT in a professional setting, and confidently interacting with people in person and over the phone.

About us

Receptionist

The Role

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave.

We are seeking a friendly and organized receptionist to join our team.The ideal candidate will be the first point of contact for our clients, providing excellent customer service and managing front desk operations efficiently. Responsibilities include answering phone calls, scheduling appointments, and handling administrative tasks. Strong communication skills, attention to detail, and a positive attitude are essential. If you enjoy interacting with people and thrive in a fast-paced environment, we would love to hear from you.

Key Responsibilities:

• To support the practice with a range of administration duties.
• Prescriptions, checking against patient request that patient is due and ordering and sending to the GP for signing.
• Administration tasks. Calling and booking patients in for appointments and procedures as requested by clinical/ management team.
• To book in patients, amend and cancel patient appointment in line with practice appointments procedures ensuring optimum efficiency of the appointment system.
• Respond and/or redirect all patient and visitor requests accordingly.
• Set-up of new patients onto the computer system.
• Ensure reception and waiting areas are kept neat and tidy.
• Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
• Action referrals sent by GPs. Ensuring they are on appropriate forms, actioned in a timely manner and sent via ERS where appropriate.

Essential qualifications and experience:

• Practical experience of working with others
• Experience of working under own initiative
• Experience of using IT in a working environment
• Confident in dealing with people face to face or over the phone.

If this sounds like you, please apply by the link below. Or for more information, please email

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.IC24 provides services to over 6 million patients, including Integrated urgent care, community care and primary care.

Location Brighton / Ship Street Surgery

Hours Available 28 hours per week

Term Permanent

Whats in it for you:-

• Hourly rate of £11.47
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.

For a job description and person specification please see attached.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on