PERMANENT NHS
Haxby GrouprJ5QhqlO
Opportunities for personal development and training in a supportive environment.
A leadership role that allows for direct impact on patient service and care quality.
Involvement in a variety of tasks that promote skill diversification, from administration to direct patient interaction.
The chance to work within a well-established practice that prioritizes high standards of care.
Flexibility and reliability in work, fostering a positive culture among team members.
Active participation in team management and development, including staff appraisals and recruitment processes.
Responsibility for health and safety initiatives, enhancing workplace safety and employee well-being.
The Haxby Group in York is seeking a reliable and flexible Patient Services Team Leader to enhance their Patient Services Team. The role involves managing daily operations, ensuring high-quality patient care, and supporting general management in various administrative and operational tasks. Key responsibilities include overseeing appointment systems, handling patient inquiries, managing correspondence, and maintaining health and safety standards. The Team Leader will also participate in staff supervision, appraisals, and recruitment while providing leadership and promoting a supportive work environment.
Candidates should possess strong organisational and communication skills, demonstrate good judgment, and be capable of working both independently and as part of a team. The position offers ongoing personal development and training opportunities within a supportive environment, ensuring that staff can adapt to evolving workloads and staffing levels effectively.
Candidates should possess strong organisational and communication skills, demonstrate good judgment, and be capable of working both independently and as part of a team. The position offers ongoing personal development and training opportunities within a supportive environment, ensuring that staff can adapt to evolving workloads and staffing levels effectively.
Opportunities for personal development and training in a supportive environment.
A leadership role that allows for direct impact on patient service and care quality.
Involvement in a variety of tasks that promote skill diversification, from administration to direct patient interaction.
The chance to work within a well-established practice that prioritizes high standards of care.
Flexibility and reliability in work, fostering a positive culture among team members.
Active participation in team management and development, including staff appraisals and recruitment processes.
Responsibility for health and safety initiatives, enhancing workplace safety and employee well-being.
Haxby Group is offering an excellent opportunity for a reliable and flexible individual to join our Patient Services Team in York as a Team Leader.
You will be a team player, willing to learn and looking for a fresh and rewarding challenge. You will receive ongoing personal development and training opportunities in our high achieving and supportive environment.
For more information about Haxby Group and this opportunity, please visit our website and social media links.
You will work under the indirect supervision of the Local Medical Director and undertake tasks and duties delegated by General Management following policy and procedures. You will support General Management in the provision of patient care at all practice sites or establishments. You will manage the patient service team and tasks ensuring to provide a caring, quality service to patients in all aspects of their relationship with the practice.
You must work at all times within your own competence and use your own judgement, knowledge and common sense in your day to day activities.
About us
Duties and Responsibilities:
The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels:
- Responsible for opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
- Maintain and monitor the Practice appointments system, identifying areas of concern when required.
- Oversee the processing of personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
- Answer internal and external telephone calls when required.
- Oversee the processing and distribution of incoming (and outgoing) mail.
- Ensure messages and information is passed on appropriately and accurately.
- Assist with filing and retrieving paperwork when necessary.
- Manage the processing of repeat prescriptions in accordance with Practice guidelines.
- Responsible for routine site maintenance and Health and Safety.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Ensure staff are following in house guidelines when dealing with samples.
- Proactively provide leadership and assistance to Practice and Trust staff as required.
- Oversee the ordering, re-ordering and monitoring of stationery and other supplies.
- Ensure staff are following appropriate guidelines when dealing with clinical waste.
- Ensure the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Maintain hygiene control measures.
- Manage and assist with front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports.
- Recognise and work within own competence and in accordance with your job description.
- Undertake additional tasks as required within your general role as Patient Service Team Leader.
Management duties and responsibilities:
- Deputise for and support the General Management as required.
- Manage Health & Safety and educate staff.
- Participate in meetings as required.
- Monitor staff timetables to ensure adequate cover.
- Provide managerial supervision, support and professional leadership.
- Have a full understanding of the clinical appointment system.
- Oversee Information and Management Technology within your scope.
- Oversee maintenance of site and equipment taking remedial action to resolve any problems.
- Undertake annual staff appraisals and personal development plans for your team.
- Apply policies, standards and guidance.
- Participate in the recruitment and selection and induction process.
- Monitor staff records in line with protocol.
- Liaise with the management team regards staffing and organisation of work.
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