IBD Colon Cancer Surveillance Pathway Navigator, Band 4 inGloucester inGloucester PUBLISHED TUE 12 NOV 2024

Working under the guidance of registered health care professionals, this role is to ensure that our patients with Inflammatory Bowel Disease (IBD) are kept under surveillance and that surveillance investigations are carried out in a timely manner.

The pathway Navigator will be expected to co ordinate such investigations and track the progress of patient care through the diagnostic phase, pursuing results and ensuring all results are managed appropriately to avoid potential delay.

Maintain and update relevant databases as required

Liaising with other departments within the trust to ensure investigations, opinions, and treatments are sought in a timely manner.

To help reduce patient cancellations, non-attendance for tests and clinic appointments therefore influencing progress through rapid diagnostic pathway

To undertake a range of administrative duties which facilitate and support co ordination of care pathway steps, including assisting in the arrangement of appointments, tests.

To work collaboratively with the wider MDT in the navigation of pathway steps.

To escalate issues of pathway delay in a timely fashion in accordance with pathway milestones and organisational procedures and guidelines.

To maintain accurate documentation related to patient care and interactions both written and electronic in line and to comply with organisational policies relating to information governance.

To actively engage in service improvement actions across the pathway which maximise patient experience and outcomes.

About us

Knowledge, Skills, Experience and Aptitude Required

Computer literate

Experience of data entry and extraction form NHS IT systems

Demonstrate audit and data verification skills

Previous experience of working within the NHS

Excellent communication and interpersonal skills

Good organisational and administrative skills with the ability to prioritize workload

Ability to use own initiative

Ability to work well under pressure

Ability to retrieve information from a wide range of sources and in different formats

Key Result Areas

To provide co ordinated care and promote IBD surveillance through patients pathway.

To develop a more robust call back method for IBD surveillance

To engage in developing system structure, implementing test of change and actions which draw on the learning and reflection within the service and team.

To act as an advocate and role model for person centred care across all components of the pathway to positively influence the approach and behaviours of other care/support providers.

Communications and Working Relationships

It is essential to this role that the postholder establishes and maintains a good working relationship with a wide range of NHS staff.

Communicate verbally and in writing to members of health and social care teams

Participate in meetings, email, telephone conversations ensuring a two-way flow of information

Disseminate information as appropriate

Liaise with other members of the MDT team

Promote and share ideas

Mental and Emotional effort

Problem solving, organisational abilities

Frequent concentration pattern interruptions

Long period of concentration entering data into data bases

Checking data quality

Most Challenging Part of the Job

Excellent organisational skills

Development of effective working relationship to ensure co-operation and confidence of clinical and non-clinical staff.

At times difficult subject matter

Resilience of dealing with challenge or request from senior staff

Discussing sensitive and distressing issues

Physical Effort and Working Conditions

Requirement to use PC for long period of time