Receptionist inStoke on Trent inStoke on Trent PUBLISHED THU 24 OCT 2024

Band 2 PERMANENT GOOD SALARY

CANCER HAEMATOLOGY NHS

University Hospital of North Midlands NHS Trust rwTC8dQq

Central Role, As the primary contact for patients at the Cancer Centre, you play a crucial role in their care experience, making a significant impact on their journey.

Dynamic Environment, The role provides an opportunity to work in a fast-paced and challenging environment, which can enhance your problem-solving and multitasking skills.

Collaboration, You'll work closely with a dedicated team of medical and nursing staff, fostering strong professional relationships and teamwork.

Patient Interaction, Regularly interacting with patients allows you to contribute to their comfort and well-being during challenging times.

Skill Development, The position offers opportunities to improve communication, IT, and organization skills, which are valuable in various career paths.

Job Security, Working for the NHS provides employment stability and a chance to be part of a reputable organization focused on health and community service.

The University Hospital of North Midlands NHS Trust is seeking a Receptionist for the Oncology, Haematology, Immunology & Allergy, Palliative Care, and Medical Physics Directorate at the Royal Stoke Hospital. This role involves serving as the central contact point at the Cancer Centre, working on both the radiotherapy and chemotherapy reception desks, with potential coverage at County Hospital during staff absences. Candidates should possess strong organisational and communication skills, good IT proficiency, and the ability to thrive in a busy environment while maintaining a friendly atmosphere for patients.

The successful applicant will be responsible for greeting and checking in patients, updating patient information systems, and fostering excellent working relationships with medical and nursing teams. Adaptability, a calm demeanor under pressure, and effective prioritisation of tasks are crucial attributes for this role.

An exciting opportunity has arisen within the Oncology, Haematology, Immunology & Allergy, Palliative Care and Medical Physics Directorate that may be for you.

We are looking to appoint a Receptionist, to be the central point of contact for the Cancer Centre at the Royal Stoke Hospital working on both the radiotherapy and chemotherapy reception desks. Rotational cover will also be required to cover annual leave at County Hospital. The right person for us will need to be organised, possess excellent communication skills and be able to adapt to a busy and challenging work environment.

If you are successful, you will be greeting and booking in new arrivals to both the radiotherapy and chemotherapy unit (rotating between the two), ensuring that all patient information systems are kept up to date and helping to create and maintain a friendly atmosphere for our patients

The post holder will need to have good IT skills as this role will involve a lot of computer work. The ideal person will be dynamic, able to think on their feet and prioritise their work load according to the needs of the unit. The ideal person will be able to remain calm under pressure, have excellent communication skills and will foster excellent working relationships with the medical and nursing teams.

About us
For more information on working for the Trust, please see the attached Job Description and Person Specification.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about CANCER

Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

More from University Hospital of North Midlands NHS Trust

Staff NurseinStoke-on-Trent

Advanced Occupational therapistinStoke on Trent

NMCPS Quality ManagerinStoke on Trent

inStoke on Trent

53.00326156616211 -2.2117981910705566 Stoke on Trent

in Stoke on Trent click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more

Receptionist inStoke on Trent inStoke on Trent PUBLISHED THU 24 OCT 2024

University Hospital of North Midlands NHS Trust rwTC8dQq

About us For more information on working for the Trust, please see the attached Job Description and Person Specification.

About us
For more information on working for the Trust, please see the attached Job Description and Person Specification.