The position requires a positive attitude and the ability to work as part of a team, along with organisational skills to address issues on a minute-to-minute basis. Applicants must be prepared to pay for their own DBS check, with costs deducted from their salary upon appointment. The role emphasises the importance of supportive communication and maintaining operational efficiency within a high-pressure environment.
Working Full Time: 37.5 Hours Per Week
The post holder will support the team in delivering outstanding patient care and maintaining departmental targets, including the 4 hour standard and ambulance handover. The post holder will be responsible for assisting the Senior team of the Emergency Department in facilitating patient flow, liaising with specialty teams, transport services and hospital coordinators to ensure effective patient management.
The post holder will be required to problem solve issues on a minute by minute basis using organisational and forward thinking skills. They will communicate effectively with all levels of staff, working as part of a wider team in the achievement of the ED patient care and service objectives.The post holder will need to remain calm under pressure and prioritize their workload as an essential part of the role
1. Book in patients in a timely manner using the Trust's Cerner system to meet current department triage times. These patients will arrive via a variety of presentations including routine ambulance arrivals, self-presentations, GP referrals, ward referrals, ambulance standbys as well as traumatic ambulance calls.
2. Deal with enquiries of a non-clinical / clinical nature from wards, departments, medical staff, external organisations and members of the public, relating to the admission/transfer and discharge of patients. The post holder will have a positive, helpful manner and they will be required to use tact or persuasive skills to overcome any barriers to understanding when providing advice and information.
3. Raise all patient bed requests on the Hospital Teletracking system making sure the right bed is booked in a timely manner, paying particular attention to the bed required, isolation type and any other requests that might be required making them visible on Teletracking. Update Cerner to reflect this including Emergency Department ready and Decision to admit times where appropriate
Please see Job Description and Person Specification for further details
About us
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50(standard) or £55.50(enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
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