Scheduling AssistantinSouth ShieldsinSouth ShieldsPUBLISHED TUE 11 MAR 2025
We’re looking for someone who can bring their strong organisational skills and patient-focused approach to our friendly team. As you handle a variety of administrative tasks, your excellent communication skills will shine through, allowing you to connect with people from all walks of life. You should be adaptable and have experience with IT systems to ensure accurate data input and appointment management. If you’re ready to make a difference in people’s lives while juggling a fulfilling role, we’d love to hear from you!
We are looking to recruit a 22.5-hour Scheduling Assistant on a permanent basis to support our Community Dental team based at various locations across Sunderland, South Tyneside and Gateshead.
The post holder will join a team of administrative support staff who provide essential administrative functions, whilst interfacing with clinical and administrative staff, patients and the general public. The service is fast paced, and you would be expected to carry out a variety of administrative tasks.
Candidates must be able to demonstrate they have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills, flexibility and time management are also essential. Accurate data input skills are essential.
The successful candidate should have excellent keyboard skills and a working knowledge of software packages and IT systems.
You may be required to cover other reception areas at short notice when required.
Working Hours: Monday & Wednesday 8.30 17.00 (1 hr lunch), Friday 8.30 16.30 (half hour lunch)
The successful candidate should be hardworking and patient focused. They should also be organised and have the ability to prioritise their workload without direct supervision. Candidates should have experience in using various IT systems.
There is an expectation to work between the hours of 8.30am and 5.00pm Monday to Friday. The successful candidate will need to have a flexible approach to work and be adaptable to service need as in times of shortfalls there will be an expectation that they cover clinics at either South Tyneside, Sunderland or Gateshead.
The successful candidate should have excellent communication skills with attention to detail, ensuring accurate and timely inputting/updating of patient details, appointments, and information into clinical records.
This is exciting opportunity to join a fast paced, friendly and supportive team within the Community Division.
About us
To enter patient referrals, arrange new and review outpatient appointments, and to register patient attendances adhering to agreed procedures.
To provide Contact Centre and Reception cover across the Outpatient Services Department, providing both direct and indirect with patients/carers pertaining to dental appointments.
To actively prepare and manage dental notes for clinic appointments.
To comply with the Trusts vision, values and behavioural compact.
FOR FULL JOB DESCRIPTION SEE ATTACHMENT
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