CRF Outpatients Charge Nurse inManchester inManchester PUBLISHED 15 NOV 2024

We are seeking an experienced and collaborative oncology nurse with both managerial and clinical skills to support the day-to-day operations of the Outpatients facilities in the NIHR Manchester Clinical Research Facility (CRF) at The Christie. This position will work closely with the CRF Senior Charge Nurses and Matron to deliver a safe and efficient outpatient service, including phlebotomy services and clinics. The role requires proactive leadership, excellent communication, and the ability to respond quickly to ensure seamless patient care.

The post holder will be a key member of the CRF team, demonstrating initiative and vision in continuing to move the service forward whilst assisting and supporting the Senior Charge Nurses in implementing service changes and developments.

If you are passionate about providing exceptional patient care and have strong leadership and communication skills, we encourage you to apply and become an integral part of our dynamic CRF team!

This is a full time, one year contract with secondment opportunity.

The ideal candidate will bring strong clinical expertise, a thorough understanding of safety and governance, and a dedication to delivering exceptional patient care. This role demands excellent communication and team management skills, particularly through periods of change. Your leadership will be key to ensuring safe, high-quality patient care and supporting the CRF's mission to deliver innovative cancer research.

Key Responsibilities:

• Collaborate with the CRF Senior Charge Nurses and Matron to oversee CRF Outpatient operations, including phlebotomy and clinic operations.
• Evaluate daily trial needs to ensure the right skill mix and safe service delivery.
• Provide support for outpatient staff, maintaining a reliable and dependable presence to resolve any issues.
• Serve as the first point of contact for unwell patients, coordinating immediate care and escalating as necessary.
• Responsible for line management of the Senior HCA team, and support their continued training and development.
• Champion continuous improvement, supporting the implementation of changes and new initiatives to advance service quality.

About us

DUTIES AND RESPONSIBILITIES

1. Act in a manner consistent with The Code NMC (2carrying out the role in accordance with locally agreed policies and procedures.

2. Support the CRF Senior Charge Nurses and Matron in the co-ordination and management of CRF Outpatients.

3. Be responsible for and maintain a safe and effective working environment, resolving issues where possible and escalating appropriately. Responsible for undertaking MEG and FLO audits and implementing any actions arising.

4. Organise and implement a daily work schedule, ensuring an effective skill mix, deploying staff flexibly to meet the resource needs of individual clinics together with utilizing Trust IT packages that support patient scheduling and phlebotomy bookings.

5. Assess, plan and implement clinical care for the unwell patient; maintain associated patient records. Communicate and escalate to appropriate teams.

6. Safely perform essential nursing duties within the CRF Outpatient setting, contributing to clinic operations by assisting with admissions, dressing changes, administering injections etc., and referring patients to appropriate members of the multidisciplinary team.

7. Develop good working relationships, attend appropriate meetings and demonstrate clear communication with teams both within and outside of R&I to ensure patients have an effective and efficient research experience.

8. Line manage the HCA team, fostering staff potential and encouraging participation in personal development plans.

9. Ensure HCA team are compliant with mandatory and clinical training requirements. Work closely with CRF Clinical Educator.

10. Be aware of Health and Safety issues and ensure relevant risk assessments are undertaken.

11. Ensure familiarity with risk issues pertaining to confidentiality of participant and research related documentation (Data protection Act, 2, Caldicott 1999, GDPR Regulation 2.

12. Ensure patient care is delivered according to The Christie NHS Foundation Trust policies and procedures. Ensure all trust policies and procedures are adhered to and new ones implemented as necessary. Undertake audits as required.

13. Report and record all accidents and complaints according to the agreed policy, investigating speedily and compassionately. Investigate DATIX applicable to the area.

14. Regularly liaise and report to CRF managers on unit affairs and staff development.

15. Assist in staff recruitment process when required.

16. Take a progressive approach to the management of short and long-term sickness/absence in collaboration with the unit managers.

TRAINING & EDUCATION

1. Participate and undertake research and audit which will influence practice.

2. Complete all mandatory and role specific clinical training including assessment of the critically ill patient; attend mandatory study days.

PROFESSIONAL

1. To actively seek to review unit performance and workflow, identifying areas for improvement/development, and developing strategies to progress these.

2. Act as a resource giving advice and support regarding emergency admissions and associated issues.

3. Liaise closely with the medical team and other members of the MDT in respect of patient care promoting the highest standard of care.

4. To develop and maintain a professional interest in all aspects of nursing and associated research.

PERSONAL

1. Maintain a professional and courteous manner while demonstrating excellent communication skills to foster strong working relationships with staff at all levels.

2. Show respect for members of the team and endorse the philosophy of giving mutual support.

3. Be aware of ones own limitations, maintain confidentiality and adherence to NMC Professional Code of Conduct.

4. Actively seek mentorship and/or supervision to enable reflection and development within the role.