Receptionist/ Administrator inChesterfield inChesterfield PUBLISHED FRI 25 OCT 2024

Depending on experience PERMANENT GOOD SALARY

NHS

Newbold Surgery rio4kgpN

The role of Receptionist/Administrator at Newbold Surgery in Chesterfield involves providing professional clerical support for Patient Services, ensuring a friendly, courteous, and flexible approach while maintaining confidentiality. The position is part-time, contracted for 23.5 hours per week, and encompasses a variety of duties such as managing incoming and outgoing calls, booking appointments, and handling prescription-related queries. The successful candidate will be expected to utilize a computerized system (SystmOne) and perform data entry, record retrieval, and filing, all while keeping the reception area organized and tidy.

Additionally, excellent communication skills are required for greeting patients and addressing their inquiries, along with a degree of IT literacy for effective use of computer systems. The role emphasises teamwork in a busy practice environment, though the candidate must also demonstrate the ability to work independently and prioritize tasks efficiently. Training and support will be provided to adapt to the evolving needs of the practice and the NHS.

To provide professional clerical support in respect of Patient Services. A flexible, courteous and friendly approach is expected at all times. Maintenance of confidentiality is essential. We undertake multi-skilling and job rotation and with appropriate training the successful candidate will be expected to undertake the following duties

Contracted to 23.5 hours per week

You will be expected to process incoming and outgoing calls quickly and politely being able to deal with emergency situations in a calm and responsible way. Telephone duties include management of future, on the day and urgent appointments, booking home visits and ambulances, dealing with test results, and answering general queries including speaking to other Health Care professionals.

Computerised System (SystmOne) for up to 30 Health Professionals. Booking future, on the day and urgent appointments. Issuing of repeat prescriptions, including Repeat Dispensing and Electronic Prescribing (EPS) also dealing with patient's prescription queries. Excellent communication skills are essential for meeting and greeting patients with a required friendly approach and dealing with their queries. Responsibility to ensure that Reception and waiting room areas are kept neat and tidy at all times.

We are a paper light practice however there is still some routine filing and paperwork involved. This includes retrieving and refilling medical records, along with patient's prescriptions whilst always ensuring that strict alphabetical order is adhered to.

Basic IT literacy/computer skills are essential although on the job training will be given. Tasks include precise data entry for patient registrations, change of address and accurate coding into patient's medical records.

Summarising patients paper records on to the computer system following strict practice protocols.

About us
JOB DESCRIPTION
POST- Receptionist/Administration Assistant
GRADE- Depending on experience
ACCOUNTABLE TO- Practice Manager/Patient Services Manager
HOURS- Part Time 23.5 hours per week
ROLE- To provide professional clerical support in respect of Patient Services. A flexible, courteous and friendly approach is expected at all times. Maintenance of confidentiality is essential. We undertake multi-skilling and job rotation and with appropriate training the successful candidate will be expected to undertake the following duties: -
1. Telephone System - The post holder will be expected to process incoming and outgoing calls quickly and politely being able to deal with emergency situations in a calm and responsible way. Telephone duties include management of future, on the day and urgent appointments, booking home visits and ambulances, dealing with test results, and answering general queries including speaking to other Health Care professionals.
2. Reception - Computerised System (SystmOne) for up to 30 Health Professionals. Booking future, on the day and urgent appointments. Issuing of repeat prescriptions, including Repeat Dispensing and Electronic Prescribing (EPS) also dealing with patient's prescription queries. Excellent communication skills are essential for meeting and greeting patients with a required friendly approach and dealing with their queries. Responsibility to ensure that Reception and waiting room areas are kept neat and tidy at all times.
3. Filing - We are a paper light practice however there is still some routine filing and paperwork involved. This includes retrieving and refilling medical records, along with patient's prescriptions whilst always ensuring that strict alphabetical order is adhered to.
4. Computer - Basic IT literacy/computer skills are essential although on the job training will be given. Tasks include precise data entry for patient registrations, change of address and accurate coding into patient's medical records.
5. Summarising Summarising patients paper records on to the computer system following strict practice protocols.
6. Health & Safety - To maintain a safe and healthy working environment, within current legislation and Practice Protocol.
7. General - We are a big, busy, and friendly Practice and the effectiveness of our patient care relies heavily on a team effort and an ethos of working together. However, the successful candidate must also have the ability to use their own judgement, resourcefulness and common sense when responding to patient enquiries and requests. The successful candidate must have the ability to work without direct supervision whilst prioritising their own workload.
The above list represents the general duties of the role, is not exhaustive and may be amended/added to from time to time. Other more specialised duties may be included after suitable periods of training.
Due to the fast-changing nature of the NHS, we have to ensure we adapt in general practice and the job description will inevitably alter over time out of necessity. You will not be asked to undertake anything that is considered beyond your capabilities and training will be provided where necessary.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist/Administrator: Click to view

To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:

1. Communication Skills

- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and reports.

2. Customer Service Skills

- Ability to handle inquiries and complaints professionally and courteously.

- A friendly and approachable demeanor to create a welcoming atmosphere.

3. Organisational Skills

- Ability to manage time effectively and prioritize tasks.

- Keeping track of appointments, schedules, and deadlines.

4. Administrative Skills

- Proficiency in office procedures, including filing, record-keeping, and data entry.

- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.

5. IT Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.

6. Attention to Detail

- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.

- Careful attention to detail in correspondence and reports.

7. Problem-Solving Skills

- Ability to resolve issues independently and think critically when faced with challenges.

8. Interpersonal Skills

- Ability to work well with others and build positive relationships with staff and clients.

- Teamwork skills to collaborate effectively in a busy office environment.

9. Discretion and Confidentiality

- Understanding the importance of handling sensitive information and maintaining privacy.

10. Adaptability and Flexibility

- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.

Additional Considerations:

- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.

- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.

- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.

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inChesterfield

53.2561078 -1.4507066 Chesterfield, Derbyshire

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