In this role, the Call Handler will be responsible for delivering excellent patient care primarily over the phone, acting as the first point of contact for patients and healthcare providers. Key duties include conducting GP-approved triage to ensure patients are directed to the appropriate clinician promptly and working collaboratively within a busy medical center in Derbyshire.
An exciting opportunity has arisen to work within our new Call Handling/Administrative Team at Royal Primary Care.
- We are looking to employ a Call Handler based at our Ashgate site.
- 2 positions available - permanent full-time and part- time per week.
- Part-time considered.
An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for enthusiastic full time call handler/administrator to work within in our busy medical centre within the Derbyshire area.
The successful candidate should have basic IT skills.
Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.
About us
To work within the call handling team with a focus on achieving excellent patient care via the telephone. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
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