Bank Receptionist/ AdministratorinGloucesterinGloucesterPUBLISHED MON 11 NOV 2024
The position offers flexible bank hours, primarily within Monday to Friday, 9 am to 5 pm service hours. Responsibilities also include maintaining client records, updating telephone lists, and ensuring adequate supplies of forms. The Trust emphasises a personalized care approach, aiming to empower individuals and deliver high-quality patient care through collaborative teamwork. Candidates are encouraged to familiarize themselves with the qualifications and experience requirements outlined in the job description before applying.
Bank Opportunities Available
The current North and West Localities Adult Community Vacancy details Mental Health teams are looking for Bank Receptionists to join the friendly supportive teams when required based at Avon House, Tewkesbury, Leckhampton Lodge, Cheltenham, Pullman Place, Gloucester and Colliers Court, Forest of Dean . This is an exciting time to join our high performing teams on a bank shift basis.
The successful applicant will work as part of a team, providing the first point of contact for patients, their families and professionals. You will have a professional, committed and empathetic approach whilst maintaining confidentiality. You will enjoy working as part of a team demonstrating flexibility and the willingness to contribute to, and become fully involved in, service improvements.
This is a busy but rewarding post, previous reception experience is essential. Working closely with the team you will be responsible for a range of activities, including use of a bespoke patient database and Microsoft office packages. You will need to be organised, have excellent IT skills, able to deal with changing priorities and remain calm under pressure.Good interpersonal and communication skills are essential.
We welcome applications from anyone seeking bank hours.
It is envisaged that the hours will be worked between the service hours of Monday to Friday 9am to 5pm.
You will be covering ad hoc bank shifts for this Trust. This will be on reception either at Avon House, Leckhampton Lodge Pullman Place, and Colliers Court.
- Meet clients, relatives, and visitors in a friendly and courteous manner, assisting them with enquiries
- To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
- Recording messages as appropriate
- To deal with all incoming and outgoing mail and ensuring incoming post is distributed and outgoing mail is franked accordingly.
- To learn and be competent at booking rooms using the computerised room booking system.
- To be competent in the use of the photocopier, scanning in order to upload documents on to
RiO (patient computerised filing system) fax machine and other office equipment
- Photocopying and maintaining adequate supplies of forms and paperwork used within the Unit.
- To process new files and maintain clients notes and records as appropriate using current RiO System and the Case Note Tracker System.
- Update building telephone lists as and when required.
About us
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
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