Patient Services Advisor inStockport inStockport PUBLISHED 18 DEC 2023
The Middlewood Partnership r958a80I
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Please refer to attached job description for full details
Key tasks include:
Booking patient appointments with GPs or other health professionals using the practiceappointments system
Supporting patients in accessing our on-line digital request system
Explaining practice arrangements to new patients who register with the practice both on a permanent and a temporary basis
Responding and helping with all queries and requests for assistance from patients and othervisitors.
Being positive and supportive and treating everyone with dignity and respect.
Directing enquiries to the appropriate people and understanding and managing patient expectations through effective questioning.
Chaperoning during clinical consultations, as required following training and support
Sometimes there can be difficult conversations and part of the role will be handling these situations in a calm and professional manner with support from colleagues.
Being responsible, alongside colleagues, for opening and closing procedures for the surgery following suitable training
Responding to all general patient enquiries and following and directing patients through our practice processes and procedures. This includes but is not limited to; new patient registrations, requests for patient access, repeat prescription requests, requests for patient information such as Subject Access Requests and receiving samples from patients.
Ensuring that colleagues are provided with any information about any unresolved or urgent matters either using the message book or internal email.
Prioritise workload according to daily requirements, through consultation with the Reception Manager and other team members.
Keeping all areas in the surgery tidy especially the reception and waiting room areas.
Ensuring that all outgoing patient correspondence is filed in order ready for collection.
Taking payments and issuing receipts for non-NHS work where appropriate.
To ensure that all patient records are kept up to date within the remit of the role.
To ensure that our strict confidentiality guidelines are adhered to
To ensure that all equipment in the reception area is working before the start of the session, and during a shift, reporting any faults as and when discovered, to the Practice Operational Manager.
To use all IT systems to enhance communication to patients
To carry out any duties that maybe necessary to assist with the smooth running of the surgery
Flexibility is essential to cover for annual leave, absence, and all other instances
The purpose of this role is to be a trusted, caring, and informative person to/for our patients when they require access to our services or support. In doing this you will be the main point of contact between doctors, patients, and other medical colleagues.
Please see attached job description and person spec for full details
Provide a caring, informative, and professional service to patients and others with regard to appointments, queries and other information supporting the all-round care that patients receive at our surgeries.
Provide support services to all members of the Practice team across our sites, including a range of administrative tasks relating to care, record keeping and communication
NB. The post holder must understand that whilst this post may primarily be based at one of the Middlewood practice bases, flexibility will be required to work from any of the bases within the Partnership, according to business need. Working hours will be variable, with the working week being organised according to a rota. Hours will be notified in advance on a monthly basis.
Please refer to attached job description for full details
Key tasks include:
Booking patient appointments with GPs or other health professionals using the practiceappointments system
Supporting patients in accessing our on-line digital request system
Explaining practice arrangements to new patients who register with the practice both on a permanent and a temporary basis
Responding and helping with all queries and requests for assistance from patients and othervisitors.
Being positive and supportive and treating everyone with dignity and respect.
Directing enquiries to the appropriate people and understanding and managing patient expectations through effective questioning.
Chaperoning during clinical consultations, as required following training and support
Sometimes there can be difficult conversations and part of the role will be handling these situations in a calm and professional manner with support from colleagues.
Being responsible, alongside colleagues, for opening and closing procedures for the surgery following suitable training
Responding to all general patient enquiries and following and directing patients through our practice processes and procedures. This includes but is not limited to; new patient registrations, requests for patient access, repeat prescription requests, requests for patient information such as Subject Access Requests and receiving samples from patients.
Ensuring that colleagues are provided with any information about any unresolved or urgent matters either using the message book or internal email.
Prioritise workload according to daily requirements, through consultation with the Reception Manager and other team members.
Keeping all areas in the surgery tidy especially the reception and waiting room areas.
Ensuring that all outgoing patient correspondence is filed in order ready for collection.
Taking payments and issuing receipts for non-NHS work where appropriate.
To ensure that all patient records are kept up to date within the remit of the role.
To ensure that our strict confidentiality guidelines are adhered to
To ensure that all equipment in the reception area is working before the start of the session, and during a shift, reporting any faults as and when discovered, to the Practice Operational Manager.
To use all IT systems to enhance communication to patients
To carry out any duties that maybe necessary to assist with the smooth running of the surgery
Flexibility is essential to cover for annual leave, absence, and all other instances
The purpose of this role is to be a trusted, caring, and informative person to/for our patients when they require access to our services or support. In doing this you will be the main point of contact between doctors, patients, and other medical colleagues.
Please see attached job description and person spec for full details
Provide a caring, informative, and professional service to patients and others with regard to appointments, queries and other information supporting the all-round care that patients receive at our surgeries.
Provide support services to all members of the Practice team across our sites, including a range of administrative tasks relating to care, record keeping and communication
NB. The post holder must understand that whilst this post may primarily be based at one of the Middlewood practice bases, flexibility will be required to work from any of the bases within the Partnership, according to business need. Working hours will be variable, with the working week being organised according to a rota. Hours will be notified in advance on a monthly basis.
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