Senior Patient Administrator inLondon inLondon PUBLISHED 8 NOV 2024

Senior Patient Administrator - Patient Access

Hours: 37.5 pw (between 8am -6pm)

This is an exciting opportunity to become the Senior Patient Administrator providing comprehensive administration support to the Patient Access Division.

The post holder will provide a comprehensive patient focused administrative service on a day-to-day basis to a multi-disciplinary team. The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties. You will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible approach.

PLEASE NOTE ADVERT WILL BE CLOSED ONCE SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

Successful applicants will demonstrate excellent communication skills in order to deliver a high standard of customer service to our patients. The post holder will also be responsible for the coordination of their workload to meet the demands of senior leaders of the Division and where appropriate for ensuring necessary follow up action and deadlines are met. Attention to detail is principal in this post as is the ability to prioritise workload, previous experience in administration and Booking Team is essential.

Knowledge of Cerner is essential for this post

Key working relationships

• General Manager, Service Managers, Junior Service Manager and Team Leader
• Medical and Nursing staff
• POA team
• Other departments
• Divisional Leads
• Outpatient Administrator

About us

Roles and responsibilities

• Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
• Support the Team Leader in maximising the best use of clinical and non-clinical resources.
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
• Proactively manage patient pathways so that all patients receive a high standard of service delivery.
• Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
• Ensure all activity is cashed up in a timely manner using Trusts PAS/appropriate IT system including DNAs and discharges.
• Participate in new staff induction, demonstrates duties to new starters and providing close supervision.
• Develop of new members of the team through training and supervision.
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
• Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
• Collect and use data to measure performance of department against objectives.
• Assist all members of staff and patients with the uptake of new technologies, and where required become a user champion to embed learning.
• Assist in sourcing specialist equipment as appropriate.
• Flag up and report overseas visitors for payment.
• Retrieve and validate missing NHS numbers card and investigate errors.
• Participate in regular team meetings and other relevant meetings e.g. Patient Access.
• Assist in the maintenance of stationery stock.
• Organise and prioritise workload with minimal supervision.

Central Admissions

• Ensure that patients surgery is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved.
• Identify potential long waiters and agree remedial actions.
• Escalate any capacity issues via the local escalation process.
• Book transport as and when necessary and communicate with transport office any changes when rebooking a patients appointment.
• Organise the day-to-day running of the in-patient waiting list proposing and agreeing changes/additions to the theatre lists working closely with clinicians and managers as appropriate.
• Ensure that all patients on the waiting list are validated to promote an effective management of the Trusts 18 weeks pathway.
• Monitor the waiting list on a weekly basis and liaise with line manager about variances in performance and projections. Plan theatre lists 4 weeks in advance with line manager and Clinicians.
• Liaise with patients/carers to arrange pre-assessment appointments for patients requiring surgery.
• Liaise with theatre staff, clinicians, anaesthetists and Service Manager to ensure lists are fully utilised.
• Liaise with medical staff regarding waiting lists and theatre list. Assist in organising any special requirements as and when needed.
• Undertake a weekly review of the waiting list to ensure patients are treated by clinical priority and wait time.
• Collate and circulate the weekly admissions planner for clinical and managerial staff.
• Keep comprehensive records of any cancelled and rescheduled theatre sessions.
• Produce the cancellations spread sheet on a daily basis.
• Collate, input, interpret, analyse, and extract data for audit/presentations to be used by clinicians/managers as and when requested.
• Provide patient information to GP practices, also to liaise with GPs regarding results, special needs and concerns.
• Plan and maintain one year in advance theatre sessions, pre-assessment, and operating schedule to achieve wait time targets.

Others

• Ensure that patients surgery is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved.
• Identify potential long waiters and agree remedial actions.
• Escalate any capacity issues via the local escalation process.
• Book transport as and when necessary and communicate with transport office any changes when rebooking a patients appointment.
• Organise the day-to-day running of the in-patient waiting list proposing and agreeing changes/additions to the theatre lists working closely with clinicians and managers as appropriate.
• Ensure that all patients on the waiting list are validated to promote an effective management of the Trusts 18 weeks pathway.
• Monitor the waiting list on a weekly basis and liaise with line manager about variances in performance and projections. Plan theatre lists 4 weeks in advance with line manager and Clinicians.
• Liaise with patients/carers to arrange pre-assessment appointments for patients requiring surgery.
• Liaise with theatre staff, clinicians, anaesthetists and Service Manager to ensure lists are fully utilised.
• Liaise with medical staff regarding waiting lists and theatre list. Assist in organising any special requirements as and when needed.
• Request medical records and x-rays prior to pre-assessment.
• Undertake a weekly review of the waiting list to ensure patients are treated by clinical priority and wait time.
• Collate and circulate the weekly admissions planner for clinical and managerial staff.
• Keep comprehensive records of any cancelled and rescheduled theatre sessions.
• Produce the cancellations spread sheet on a daily basis.
• Collate, input, interpret, analyse, and extract data for audit/presentations to be used by clinicians/managers as and when requested.
• Plan and maintain one year in advance theatre sessions, pre-assessment, and operating schedule to achieve wait time targets.

PLEASE SEE JD/PS FOR FULL JOB DETAILS