Urology Support Secretary inBournemouth inBournemouth PUBLISHED
FRI 8 NOV 2024
In this position, the support secretary will engage in tasks such as typing operation and clinic letters using digital dictation, managing referral pathways, maintaining accurate filing systems, and ensuring timely distribution of patient-related correspondence. The role also involves handling telephone inquiries and proactively managing Referral to Treatment (RTT) pathways to prevent delays and breaches in patient care, ensuring follow-up appointments are addressed swiftly. The ideal candidate should be organized, proactive, and able to work collaboratively within the team to enhance service delivery.
We are seeking a secretary to jointhe Urology Secretarial Team in a supportive role which is based at Royal Bournemouth Hospital.
This is an excellent opportunity to develop surgical secretarial skills by gaining experience within a busy Urological Department.
The ideal candidate must have a good knowledge of office practices and medical terminology is preferable. Excellent interpersonal skills, reliability, flexibility and the ability to workunder pressure as well as a good team play as essential.
Base Location: Bournemouth
Interview Date: TBC
Typing audio and digital documents to include operation and clinic letters
Maintaining investigation systems for patient results
Undertaking typing of other clinical groups within the Urology Department
Processing of Choose & Book referrals
Delivery of investigation requests to other departments within the hospital
Postal service administration for outgoing patient letter
About us
To support the consultants and consultant secretaries in providing an efficient secretarial service. This will involve the typing of all clinical correspondence i.e clinic letters, reports, operation letters etc, under the supervision of the consultant secretary, using audio/Digital Dictation.To be aware of RTT (Referral to Treatment) pathways to adjust patient referral to treatment clock according to the treatment plan, liaising with consultant secretaries and/or validator as necessary.
Look up, sort and file patient results as directed by the clinician/consultant secretary in line with Health Records filing policy.Photocopying and general filing to include correspondence, results in hospital notes when required.
Be responsible for out-going post, meeting afternoon deadline assisting post workers when required.
To deal with telephone queries in an appropriate manner as instructed by the consultant secretary.
To ensure all referrals are collected on a daily basis and distributed to the appropriate clinician without delay. This includes Choose and Book referrals and paper referrals received direct from GP or other professional bodies.
To understand and be proactive in managing RTT (Referral to Treatment) pathways and highlight any potential issues to prevent breaches. This includes ensuring that follow up appointments following diagnostics are dealt with immediately to avoid any unnecessary delays within the patient pathway to meet national targets.
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