Additionally, the Regional Booking Clerk will be responsible for supervising clerical staff, handling day-to-day operational issues, and maintaining compliance with policies and protocols. This role also entails data collection, auditing waiting lists, and facilitating communication regarding available resources. Proficiency in Welsh is desirable but not mandatory, and the post offers opportunities for professional development and contribution to organisational performance within the ophthalmology service.
The post holder will provide administrative and clerical support to the Regional Ophthalmology service within the Scheduled Care Division. The post holder is a key member of the team, working closely with the wider South East Wales Regional Ophthalmology service on the business management of the service. To manage inpatient waiting lists and supervise the day to day running of the inpatient scheduling service.
To provide support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care and reduce the overall current waiting times for this service. The main focus of this role will to be to provide support to ensure access targets are met within the Regional Ophthalmology service and that inpatient and outpatient capacity is well utilised.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
-
To ensure all theatre lists and outpatient clinics are prospectively booked, identifying any shortfalls in capacity to the Assistant Booking Team Leader in a timely manner
-
To assist in the training and supervision of all clerical staff
- To promote good staff communication skills with emphasis on patient contact by telephone and in person
- Responsible for dealing with day-to-day staff operational and personnel issues
- To work autonomously and make decisions within specified guidelines and procedures, seeking advice where necessary
- To establish and maintain frequent contact with assigned Consultants and their teams to ensure good communication regarding available theatre lists and suitability of patients
- To be aware of all consultant job plans and be responsible for ensuring vacant theatre lists and clinics are backfilled to capacity
- To be responsible for ensuring that all fitness and PAC clinics are filled, liaising with consultants where there is a shortfall in capacity to address the gap
- To ensure that all theatre lists and outpatient clinics are being scheduled appropriately and accurately and that theatre utilisation is maximized
- To be responsible for early identification of any potential breaching patient
- To liaise with the Anaesthetic Department to ensure Anaesthetic cover is provided for elective and backfill lists
- To keep abreast of any changes in policies and procedures and implement amendments as appropriate
- To attend internal and external meetings as required, undertaking all associated administrative duties to support the Directorate with inpatient admissions
-
Provide cover for Schedulers for annual leave and sickness
- Responsible for ensuring all protocols are adhered to by inpatient staff and undertake appropriate action if necessary
- Responsible for ensuring that the data quality input by staff is accurate
- Responsible for producing / auditing waiting lists and distribution to wards and theatres etc as required
- Responsible for ensuring all information sent to patients from the department is relevant and accurate
- Ensure up-to-date knowledge of current waiting list target
- Ensure that all protocols are adhered to by Schedulers and undertake appropriate action
- To arrange and participate in meetings relating to RTT, additional capacity and also to facilitate the setting up of such requirements when necessary
- To create populate and run the sub-specialty meetings as a key stakeholder
- To be responsible for data collection and contributions for operational meeting
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Please wait...this will take a moment...
