Heathfielde Medical Centre rjptgLaW
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Heathfielde is looking for a Receptionist for its busy GP Practice. This position is part time 25-30 hours per week Monday to Friday. No Experience required but Customer service skills, IT skills would be an advantage but not essential. Training will be provided.
The successful candidate will be enthusiastic, hardworking, organised, self-motivated, excellent communicator and must be flexible to work both morning and evening shifts to cover 6 hours shifts between 8am and 6.30 pm.
Only short-listed candidates will be contacted.
The successful candidate will be responsible for undertaking a wide range of reception and admin duties / responsibilities (Training will be provided).
Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.).
About usHeathfielde Medical Centre
Summary of Receptionist Job Description
Job Title:Receptionist
Pay:Dependent on experience
Line Manager:Reception Supervisor overseen by Practice Manager
Hours: Part time
Contract:Permanent (subject to satisfactory probation period)
Job Summary:
Responsibilities
Operate the computerised appointment system in accordance with Access protocols. Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctors notice any patients who might require immediate attention
Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.).
Advise patients of relevant fees for non-NHS services. Accept payment and issue receipts for non NHS income.
Open, sort and distribute internal and external post.
Liaise with consultants secretaries regarding patient referral queries and expedite appointments/tests as required.
When taking over a duty from another colleague at change over of staff, ensure that all relevant messages/detail are passed on to ensure continuity. Scan documents/ letters to the computer system.
Participate in staff meetings.
Participate in any in-house training that may be provided and attend any external training courses as may be considered appropriate to the duties of the post.
Ensure the reception and waiting areas are kept neat and tidy.
Cover for colleagues in the event of absence through sickness or holidays as required.
To file patients records in the correct manner.
To check and update patients addresses, telephone numbers etc, on both manual and computerised records.
Chaperone GP if required.
Data Protection
It is a requirement of the job for the post-holder to use computers or other information technology and he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords, are not communicated to unauthorised individuals.
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and
Colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner, which is welcoming to and of the individual, is non-judgmental
And respects their circumstances, feelings priorities, and rights.
Health and Safety
All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety, and that of others, who may be affected by their acts and omissions.
General Clause
This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post-holder to meet the changing needs of the service.
Heathfielde is looking for a Receptionist for its busy GP Practice. This position is part time 25-30 hours per week Monday to Friday. No Experience required but Customer service skills, IT skills would be an advantage but not essential. Training will be provided.
The successful candidate will be enthusiastic, hardworking, organised, self-motivated, excellent communicator and must be flexible to work both morning and evening shifts to cover 6 hours shifts between 8am and 6.30 pm.
Only short-listed candidates will be contacted.
The successful candidate will be responsible for undertaking a wide range of reception and admin duties / responsibilities (Training will be provided).
Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.).
About us
Heathfielde Medical Centre
Summary of Receptionist Job Description
Job Title:Receptionist
Pay:Dependent on experience
Line Manager:Reception Supervisor overseen by Practice Manager
Hours: Part time
Contract:Permanent (subject to satisfactory probation period)
Job Summary:
Responsibilities
Operate the computerised appointment system in accordance with Access protocols. Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctors notice any patients who might require immediate attention
Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.).
Advise patients of relevant fees for non-NHS services. Accept payment and issue receipts for non NHS income.
Open, sort and distribute internal and external post.
Liaise with consultants secretaries regarding patient referral queries and expedite appointments/tests as required.
When taking over a duty from another colleague at change over of staff, ensure that all relevant messages/detail are passed on to ensure continuity. Scan documents/ letters to the computer system.
Participate in staff meetings.
Participate in any in-house training that may be provided and attend any external training courses as may be considered appropriate to the duties of the post.
Ensure the reception and waiting areas are kept neat and tidy.
Cover for colleagues in the event of absence through sickness or holidays as required.
To file patients records in the correct manner.
To check and update patients addresses, telephone numbers etc, on both manual and computerised records.
Chaperone GP if required.
Data Protection
It is a requirement of the job for the post-holder to use computers or other information technology and he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords, are not communicated to unauthorised individuals.
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and
Colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner, which is welcoming to and of the individual, is non-judgmental
And respects their circumstances, feelings priorities, and rights.
Health and Safety
All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety, and that of others, who may be affected by their acts and omissions.
General Clause
This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post-holder to meet the changing needs of the service.
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