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The Health and Wellbeing Coach in Burnley West is responsible for coaching and motivating patients to manage their health and wellbeing, promoting independence and improved health outcomes. This non-clinical role involves delivering personalized coaching sessions on healthy eating, physical activity, and self-management education, both individually and in groups.
Key responsibilities include:
- Collaborating with clinical and non-clinical colleagues to deliver tailored health coaching and support patients in achieving their personalized health goals.
- Leveraging a holistic approach to empower patients to actively participate in their healthcare and manage their wellbeing.
- Managing a caseload, prioritizing patient needs, and referring individuals to other professionals when necessary.
- Facilitating group and peer support sessions while promoting community resources to enhance patient health.
- Fostering strong relationships with stakeholders and continuing personal development in line with organizational policies.
Candidates should possess strong communication skills, a non-judgmental approach, and the ability to motivate individuals with varying levels of health knowledge and self-management skills. The role aims to reduce health inequalities and enhance patient quality of life through effective coaching and community engagement.
Job Purpose:
As a self-directed individual this role will involve coaching and motivating patients in managing their own health and wellbeing and helping them to live independently and improve their own health outcomes. The post holder works with individuals and/or groups of patients to deliver sessions on healthy eating, physical activity and health and well-being to meet personalised care plans and health goals.
You will use a holistic approach to promote lifestyle approaches and support patients to address existing health problems and prevent new ones.
Health coaching uses coaching skills to support people with lower levels of patient activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access/ utilise community support offers.
You will work with your clinical and non-clinical colleagues across the PCN to ensure the role delivers the best possible outcomes for our patients.
The role includes supporting self-management education, peer support, case management and facilitating group consultations.
Your approach will be non-judgemental, based on strong communication and negotiation skills. You will support personal choice and positive risk taking, while ensuring that patients understand the accountability of their own actions and decisions. Your role and skills support and encourage the prevention of developing further illness, or the deterioration of existing long-term conditions.
Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills and confidence in managing their health and care, to improve their health outcomes and quality of life and support them making changes in health-related behaviours. Health coaches do this by coaching and motivating people through multiple sessions to identify their needs and to set goals for themselves, and through providing access to interventions such as self-management education and peer support.
Health and Wellbeing Coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload. They identify when a persons needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations. Health and Wellbeing Coaches may work with people by phone, by video conference, or face-to-face.Please note that the Health and Wellbeing Coach role is a non-clinical role.
About us
JOB DESCRIPTION
Primary Duties and Areas of Responsibilities
Health and Wellbeing Coaches will
Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised
health and wellbeing objectives. This will include meeting with a patient and providing them with advice, guidance, and a management plan that is personalised to their needs. It could include dietetics and healthy eating, lifestyle medicine and getting active, safe activities and personal coaching and motivation which could be delivered on a 1-1 basis or as part of a group setting.
Manage and prioritise your own caseload in accordance with the health and wellbeing needs of the patient population.
Ensure all interventions and coaching are designed to empower patients to be active participants in their own healthcare, empowering them to manage their own health and wellbeing and live independently.
Set up, support or deliver group sessions, in collaboration with clinical and non-clinical colleagues, implementing new approaches to health across primary care and supporting individuals to access peer support.
Work with the stakeholders and primary care colleagues to connect patients to community-based activities which support them to take increased control of their health and wellbeing.
Work with clinical colleagues to identify and provide enhanced support to those who would benefit the most from health coaching.
Provide a combination of in person, remote, telephone or video consultation.
Patient Coaching, Care and Support
Provide personalised coaching to patients which supports them to identify and meet their individual lifestyle, health and wellbeing goals.
Deliver and facilitate group and peer sessions, including sessions focussed on specific lifestyle medicine approaches and long-term conditions.
Tailor health and lifestyle advice effectively to the individual e.g. adapting physical activities for individuals with mobility issues.
Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices.
Work from a strength-based approach focusing on a persons assets, increasingpatient motivation to self-manage and adopt healthy behaviours.
Work with patients with lower activation scores to understand and increase their level of knowledge, skills and confidence (their Activation level) to manage their own health and wellbeing and increase their ability to access and utilise community support offers.
Be an approachable professional and engaging source of information about health, wellbeing and prevention approaches.
Support patients in shared decision-making conversations.
Work with the wider PCN team to ensure that individuals can access support to address wider social needs that can impact on their health and wellbeing, such as such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
PCN
Promote health and wellbeing coaching, its role in self-management, addressing health inequalities and the wider determinants of health.
Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.
Build relationships with staff in the GP practices, attending relevant MDT meetings, giving information and feedback on health coaching.
System Responsibilities
Develop and maintain effective relationships with the stakeholders.
Seek regular feedback about the quality of service and impact of health coaching on referral agencies.
Be proactive in encouraging equality and inclusion.
Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multidisciplinary teams to holistically support patients wider health and wellbeing, public health, and contributing to the reduction of health inequalities.
Data capture
Work sensitively with people, families, and carers to capture key information, enabling tracking of the impact of health coaching on their health and wellbeing, including the measures required within the PCN
Encourage people, families, and carers to provide feedback.
Support referral agencies to provide appropriate information about the person they are referring.
Provide appropriate feedback to referral agencies about the people they referred.
Adhere to data protection legislation and data sharing agreements.
Professional development
Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing roles and responsibilities.
Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
Other
Work as part of the health and wellbeing team to seek feedback, continually improve the service and identify and changes or gaps in provision.
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. NB: This job description outlines the key duties that are expected of you within the role although is not an exhaustive list. It may be amended in line with experience, business requirements and any future organisational change.
Confidentiality
The post holder will have access to confidential information relating to patients, their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers may only be divulged to authorised persons in accordance with the our policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Federations Health & Safety Policy.
Equality and Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues to include acting in a way that recognises -
the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies and current legislation;
respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
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