Royal Berkshire NHS Foundation Trust r2u5cUUX
The Royal Berkshire NHS Foundation Trust is seeking a Patient Pathway Support/Receptionist to join their Clinical Admin Team in Reading. This role involves providing essential support to specialty teams to ensure quality patient care, serving as the first point of contact for patients and their families, and offering assistance to those who may be distressed. Key responsibilities include coordinating patient registrations, preparing administrative paperwork for outpatient clinics, timely processing of incoming mail, and ensuring the accuracy of clinic communications.
Additionally, the post holder will assist Patient Pathway Coordinators by managing healthcare documents, retrieving health records, and handling appointment bookings and rescheduling. The role requires adherence to established Standard Operating Procedures, attention to detail in maintaining patient records, and responsiveness to appointment-related inquiries, contributing to a seamless patient experience within the healthcare setting.
Additionally, the post holder will assist Patient Pathway Coordinators by managing healthcare documents, retrieving health records, and handling appointment bookings and rescheduling. The role requires adherence to established Standard Operating Procedures, attention to detail in maintaining patient records, and responsiveness to appointment-related inquiries, contributing to a seamless patient experience within the healthcare setting.
An exciting opportunity has arisen to join our Clinical Admin Team as Patient Pathway Support/Receptionist. The post holder will be responsible for delivering an effective and efficient support service to the specialty/CAT teams, to assist in the provision of quality patient care.
The post holder will be the first point of contact for families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate with the wider admin team to ensure the smooth registration of patients attending the designated outpatient clinics. To assist in the preparation of the administration paperwork for clinics.
About us
- To be responsible for the timely processing and distribution of all incoming mail
- Ensure all letters, and documents received into the area of work from whatever source are date stamped upon arrival and processed according to the established Standard Operating procedures (SOPs)
- To support Patient Pathway Coordinator (PPCs) with printing documents from a variety of systems, including the medical transcription system
- Check that all printed clinic and appointment letters are complete and accurately addressed, and escalate any that need correction to PPCs
- Assist the Patient Pathway Coordinators and APPCs to ensure all healthcare notes and diagnostic results are available for each patient at the beginning of the clinic session.
- Ensure all relevant documents are filed in patients healthcare records according to local standards for turnaround time.
- Retrieve health records as requested by members of the team
- Book and reschedule patient appointments as required
- Respond to emails about appointment queries as directed
- Assist with booking services for patients e.g. transport
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