Royal Berkshire NHS Foundation Trust r2u5cUUX
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An exciting opportunity has arisen to join our Clinical Admin Team as Patient Pathway Support/Receptionist. The post holder will be responsible for delivering an effective and efficient support service to the specialty/CAT teams, to assist in the provision of quality patient care.
The post holder will be the first point of contact for families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate with the wider admin team to ensure the smooth registration of patients attending the designated outpatient clinics. To assist in the preparation of the administration paperwork for clinics.
About us- To be responsible for the timely processing and distribution of all incoming mail
- Ensure all letters, and documents received into the area of work from whatever source are date stamped upon arrival and processed according to the established Standard Operating procedures (SOPs)
- To support Patient Pathway Coordinator (PPCs) with printing documents from a variety of systems, including the medical transcription system
- Check that all printed clinic and appointment letters are complete and accurately addressed, and escalate any that need correction to PPCs
- Assist the Patient Pathway Coordinators and APPCs to ensure all healthcare notes and diagnostic results are available for each patient at the beginning of the clinic session.
- Ensure all relevant documents are filed in patients healthcare records according to local standards for turnaround time.
- Retrieve health records as requested by members of the team
- Book and reschedule patient appointments as required
- Respond to emails about appointment queries as directed
- Assist with booking services for patients e.g. transport
An exciting opportunity has arisen to join our Clinical Admin Team as Patient Pathway Support/Receptionist. The post holder will be responsible for delivering an effective and efficient support service to the specialty/CAT teams, to assist in the provision of quality patient care.
The post holder will be the first point of contact for families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate with the wider admin team to ensure the smooth registration of patients attending the designated outpatient clinics. To assist in the preparation of the administration paperwork for clinics.
About us
- To be responsible for the timely processing and distribution of all incoming mail
- Ensure all letters, and documents received into the area of work from whatever source are date stamped upon arrival and processed according to the established Standard Operating procedures (SOPs)
- To support Patient Pathway Coordinator (PPCs) with printing documents from a variety of systems, including the medical transcription system
- Check that all printed clinic and appointment letters are complete and accurately addressed, and escalate any that need correction to PPCs
- Assist the Patient Pathway Coordinators and APPCs to ensure all healthcare notes and diagnostic results are available for each patient at the beginning of the clinic session.
- Ensure all relevant documents are filed in patients healthcare records according to local standards for turnaround time.
- Retrieve health records as requested by members of the team
- Book and reschedule patient appointments as required
- Respond to emails about appointment queries as directed
- Assist with booking services for patients e.g. transport
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