NHS England r3l7347B
The ideal candidate will have a passion for fostering a collaborative environment, advocating for team initiatives, and delivering results in a fast-paced setting. With line management responsibilities for product managers, the Lead Product Manager will ensure that all products and services align with user needs and organisational goals, establishing clear performance metrics. This position will also involve representing product management at a senior level and ensuring alignment between diverse teams and stakeholders for effective delivery of healthcare solutions.
Every month, millions of people use the NHS App to access their health records, request prescriptions, manage appointments and complete other tasks related to their health and care.
As Lead Product Manager for the NHS App, you'll provide support and guidance to multiple product teams and their product managers. You'll help to develop vision, strategy and objectives with the teams, aligning their work with the wider NHS App strategy. You'll help connect the work of the teams, coordinate roadmaps, set and maintain standards and coach product managers.
At NHS England, a lead product manager is responsible for leading product direction across multiple products or services within a portfolio or programme - ensuring theses meet user needs as well as delivering wider strategic outcomes, priorities and benefits. They use their experience, expertise and position in wider organisational leadership to ensure the operating environment for delivery teams actively supports and enables them to meet user needs effectively.
A lead product manager will have strong, proven product and stakeholder management skills - including experience negotiating with suppliers and/or delivery partners, and working with leadership (including director- and executive-level stakeholders) to agree strategic priorities or responses to emerging risks and issues.
About us
Lead product managers:
- are passionate about creating the organisational environment for collective success
- enjoy promoting, championing and advocating for the work of others
- like fostering trust and aligning purpose between diverse teams and initiatives
- enjoy delivering in a fast-paced and complex environment
They will typically have line management responsibility for one or more product managers and will coach or mentor several product managers.
NHS product managers put people at the heart of everything they do. They are inclusive, ensuring NHS services work for everyone, improve lives, directly or indirectly and are designed for trust. They work in the open, testing assumptions, continuously making, learning and iterating, doing the hard work to make things easier for people.
A lead product manager for the NHS App will:
- represent product management practice at a senior level, providing strong, decisive and visible product leadership, under the overall leadership of the Head of Product
- act as an initial point of escalation for key product decisions for a designated subset of a product portfolio, providing leadership, autonomy, support and direction as necessary
- work with product managers to ensure products and services have a clear vision with objectives aligned to the real needs of users and mission of the organisation
- ensure that teams have appropriate and relevant performance and success measures in place (e.g. Key Performance Indicators, Objectives & Key Results etc.) that align to user needs and organisational goals
- work with organisational leadership across programmes and organisational boundaries to ensure that vision and goals are aligned, key stakeholders and delivery partners are included, delivery coordinated and new partnership opportunities evaluated.
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