Reception and Administration Manager inBurton-on-trent inBurton-on-trent PUBLISHED 28 OCT 2024

An exciting opportunity has arisen for a Reception and Administration Manager to join our team at Barton Family Practice.

We are seeking to appoint an enthusiastic, dynamic individual who is experienced in managing a reception team within a GP surgery.

- Overseeing the day-to-day operations of the reception and administration team.

- Ensuring exceptional patient service is provided

- Supporting staff development

- Line managing all administrative and reception staff

- Reviewing all administrative and reception polices and Standard Operational Procedures and updating as required

- Ensuring all tasks are carried out efficiently by reception team

- Assessing systems and recommending improvements to the practice management team as appropriate

About us

Line managing all administrative and reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training and achieve their primary responsibilities.

Oversee the day-to-day operations of the reception and administration team, ensuring smooth workflows, exceptional patient service, and high team morale.

Completing staff appraisals

Identifying and delivering team training

Compiling administration and reception staff rotas

Reviewing and updating all administrative and reception policies and procedures as required

Supporting the management team in compiling practice reports and the practice development strategy

Developing, implementing and embedding efficient processes and standard operating procedures to adhere to current legislation

Acting as a focal point for the practice managing requests from external organisations

Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences

Dealing with verbal complaints from patients

Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log and staff log in is used appropriately

Ensure adequate staffing levels and arrange reception team rotas

Deal with more complex enquiries from patients and deputise for practice management as practice complaints officer

Continually assess and evaluate systems, recommending changes and improvements to the practice management team as appropriate

Deal with general telephone enquiries from patients and general public

Make appointments for patients to see doctors, nurses and other clinical staff associated with the practice

Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.

Expertly manage the appointment system, ensuring efficient patient flow and timely service.

Ensure all objectives & tasks are carried out efficiently & on time by reception team.

Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.