Administration Assistant inLymington inLymington PUBLISHED WED 23 OCT 2024

Band 2 PERMANENT GOOD SALARY

NHS

Hampshire and Isle of Wight Healthcare NHS Foundation Trust rzcIiTZm

The Administration Assistant at Hampshire and Isle of Wight Healthcare NHS Foundation Trust in Lymington is responsible for delivering a high-quality administrative service for Elective Services and Orthopaedic Choice. The role includes managing bookings, appointments, and attendances while ensuring compliance with the Trust Access Policy and NHS Referral to Treatment guidelines. The candidate is expected to provide excellent customer service and enhance patient experience, utilizing the Electronic Referral System for efficient service operations.

Flexibility to adapt to the needs of various services is essential, and the Trust encourages discussions about flexible working options during the interview process. Further details about the position and the organisation can be found in the attached job description.

To provide a quality administration service for Elective Services and Orthopaedic Choice. To provide booking services for these services, manage appointments, attendances.

This role expects excellent customer service and patient experience.

To work in compliance with the Trust Access Policy and NHS Referral to Treatment guidelines. To work with Electronic Referral System to ensure smooth operation of bookings into all services.

This role will expect the holder to be able to flex between services and the needs of the services.

To provide a quality administration service for Elective Services and Orthopaedic Choice. To provide booking services for these services, manage appointments, attendances.

This role expects excellent customer service and patient experience.

To work in compliance with the Trust Access Policy and NHS Referral to Treatment guidelines. To work with Electronic Referral System to ensure smooth operation of bookings into all services.

This role will expect the holder to be able to flex between services and the needs of the services.

About us
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for an Administration Assistant: Click to view

To work as an Administration Assistant in the UK, you'll need a mix of technical, organizational, and interpersonal skills. Here are some essential skills and qualifications:

Essential Skills

1. Organizational Skills: Ability to manage multiple tasks, prioritize workload, and maintain clear systems for filing and information retrieval.

2. Communication Skills: Strong written and verbal communication skills to interact effectively with colleagues, clients, and stakeholders.

3. IT Proficiency: Familiarity with office software (e.g., Microsoft Office Suite, especially Word, Excel, PowerPoint, and Outlook) and basic knowledge of data management systems.

4. Attention to Detail: Accuracy in completing tasks, managing data, and producing documents.

5. Time Management: Ability to meet deadlines and manage time effectively in a busy work environment.

6. Problem-Solving Skills: Capability to identify issues and find practical solutions.

7. Customer Service Skills: A professional approach to dealing with both internal and external customers.

8. Teamwork: Ability to work collaboratively in a team environment.

9. Adaptability: Flexibility to adapt to changing tasks and priorities as needed.

Qualifications

- Educational Background: A good general education, typically a minimum of GCSEs in English and Maths.

- Relevant Experience: Previous administrative or office experience can be advantageous.

- Professional Qualifications: While not always necessary, qualifications in administration, business, or related fields (e.g., NVQ or BTEC) may enhance your prospects.

- Familiarity with Office Technology: Knowledge of office equipment (printers, copiers, etc.) and possibly specific software relevant to the industry you're applying to.

Additional Considerations

- Confidentiality Awareness: Understanding the importance of handling sensitive information appropriately.

- Basic Financial Knowledge: Some roles may require basic budgeting or invoicing skills.

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50.76908874511719 -1.545467734336853 Lymington, Hampshire

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Administration Assistant inLymington inLymington PUBLISHED WED 23 OCT 2024

Hampshire and Isle of Wight Healthcare NHS Foundation Trust rzcIiTZm

About us Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

About us
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.