Team Administrator inNorthallerton inNorthallerton PUBLISHED MON 30 DEC 2024

Band 3: £24,071 to £25,674 a year per annum PERMANENT GOOD SALARY

MENTAL HEALTH MULTI-DISCIPLINARY NHS PARKING

Tees Esk and Wear Valleys NHS Foundation Trust rgeQRa2c

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a dedicated Team Administrator for their compassionate mental health support team in Northallerton. This role involves providing essential administrative support in a busy office environment while collaborating closely with clinical staff to enhance patient experiences. Candidates should have prior administrative experience, proficiency in IT systems like Outlook for diary management, and a genuine passion for delivering excellent customer service. Key responsibilities include processing referrals, scheduling appointments, liaising with patients and stakeholders, and maintaining accurate patient records.

The position is part of a multi-disciplinary team, requiring strong multitasking abilities and effective communication skills to build relationships with healthcare professionals. While NHS experience is not necessary, candidates should demonstrate a keen interest in mental health care and a proactive, 'can do' attitude. The Trust offers a supportive work environment with regular supervision and opportunities for professional growth. Interested applicants are encouraged to familiarize themselves with the detailed job description and person specification prior to applying.

A rare opportunity has arisen for a dedicated and experienced administrator to join our friendly team based at North Moor House. Our team provides essential compassionate mental health support and care to our older people in the local area and is situated in the beautiful and historical market town of Northallerton. North Moor House is just a short 10-minute walk to local amenities and has free onsite parking.

As an essential part of the community/memory team, you will be based in the admin office and be supported by our existing welcoming administrators to work closely with the clinical staff in delivering our Trust mission of co-creating a great experience for our patients, carers, and families.

If you are an individual with experience working in a busy office environment, who is confident in using IT systems including Outlook for effective diary management. Someone who thrives in a dynamic busy setting and is keen to join a team striving to make a real difference in your local community then we are looking for you.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.

This role is at the heart of the multi-disciplinary team which means you will work closely with nurses, healthcare professionals, consultants, and management to ensure that they have everything admin wise they need to provide the best possible care to our patients. We are looking for someone who is comfortable multitasking, someone who can communicate confidently, build strong working relationships with a variety of people, who can prioritise their workload and who is genuinely interested in understanding and supporting the challenges that mental health care provides.

Your main duties will be processing referrals to the team, booking assessment and treatment appointments, liaising with patients, carers and other stakeholders, typing letters and maintaining accurate, confidential patient records. For more details, please read carefully the job description, to be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience. If you do not have maths or English to the required standard please state your intention to work towards.

About us
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.

You will work alongside other team administrators and our senior administrators (medical secretaries) to deliver admin support. As a valuable member of the team, you will be invited to attend regular meetings to improve your knowledge and understanding of the services, you will also be required to minute meetings and keep accurate records. If successful, you will be supplied with a job plan and a fully supported induction.

A visit to the team would be most welcome, should you wish to ask any specific questions or request a visit please contact the team manager (details below). This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Additional contact details

Karen Willis,Locality Administration Manager

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a Team Administrator: Click to view

To work as a Team Administrator in the UK, you will need a combination of technical, organizational, and interpersonal skills. Here are some key skills that are typically required for this role:

1. Organizational Skills: Ability to manage multiple tasks, prioritize work, and keep the team organized and on track.

2. Communication Skills: Strong verbal and written communication abilities to effectively interact with team members, clients, and stakeholders.

3. Administrative Skills: Proficiency in general administrative tasks such as scheduling, record-keeping, and document management.

4. IT Literacy: Familiarity with common office software (e.g., Microsoft Office Suite, Google Workspace) and may also include knowledge of project management tools (e.g., Trello, Asana).

5. Time Management: Ability to manage time efficiently and meet deadlines.

6. Attention to Detail: Ensuring accuracy in documents, reports, and other communications is crucial.

7. Interpersonal Skills: Ability to build relationships and work collaboratively with others, while also being able to handle conflicts and challenges diplomatically.

8. Problem-Solving Skills: Ability to identify issues and develop solutions quickly and efficiently.

9. Adaptability: Being flexible and open to change in a fast-paced environment, as teams may shift priorities frequently.

10. Customer Service Orientation: Providing support and assistance to team members and other departments as needed, maintaining a professional and positive attitude.

11. Basic Financial Skills: Understanding budgeting and financial tracking may be beneficial, depending on the role.

12. Confidentiality and Discretion: Handling sensitive information with care and professionalism is crucial.

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