Receptionist - Talking Therapies, Wirral inBirkenhead inBirkenhead PUBLISHED WED 27 NOV 2024

PERMANENT BLUE LIGHT CARD FIRST AID MATERNITY MENTAL HEALTH MULTI-DISCIPLINARY PENSION

Everyturn Mental Health rtHhlceO

Part-time work schedule allows for a better work-life balance, with set hours on Mon, Wed, and Fri.

Opportunity to work in a supportive and friendly environment focused on mental health services.

Involvement in meaningful work that contributes to the wellbeing of clients seeking mental health support.

Access to continuous professional development (CPD) opportunities, enhancing skill sets and career progression.

Comprehensive benefits package including 30 days annual leave, enhanced pension, and a unique pay access program.

Recognition as a Great Place to Work, reflecting the organization's commitment to staff satisfaction and support.

The "Receptionist - Talking Therapies, Wirral" position at Everyturn Mental Health in Birkenhead is a part-time role requiring 30 hours per week, specifically on Mondays, Wednesdays, and Fridays. The primary responsibilities include greeting clients, providing general non-clinical assistance, managing administrative tasks such as data entry into a CRM system, handling appointments, and responding to inquiries. The role also involves supporting the multi-disciplinary psychological therapies team and undertaking fire warden and first aid duties.

Candidates are expected to have experience in a similar position, strong administrative skills, familiarity with mental health issues, developed communication and IT skills, and the ability to work effectively under pressure. They should embody the organisation's values of compassion, accountability, respect, excellence, and innovation.

In return, Everyturn Mental Health offers attractive benefits including generous annual leave, an enhanced pension, access to a wellbeing program, life assurance, and a commitment to diversity and inclusion in their workplace.

30 hour per week, Mon and Wed 8.30am - 8pm and Friday 8.30am - 5pm

We have a great part-time opportunity for a Receptionist to join our friendly Wirral Talking Therapies service in Birkenhead.

Reporting to the Client Contact Centre Team Lead, the Receptionist will greet and act as a secondary point of contact for patients, as well as providing telephone support including carrying out reception duties.

Duties and responsibilities

Provide reception duties including welcoming clients to service and providing general (non-clinical) assistance to clients (including completion of necessary forms), providing a welcoming entrance and excellent customer service.

Provide administrative support and postal services for the team, to support with getting key documents to clients to support with excellent customer service.

Entering data accurately according to CRM programme requirements and service procedures. Process and complete missing data from the patient records onto the CRM and update GP surgeries in order to support with accurate data and provide a summary of waiting list times for analysis and improvement to service

Responsible for providing high quality administrative support to the multi-disciplinary psychological therapies team including managing waiting list, booking/re-arranging/cancelling appointments, managing multiple email inbox and replying to patient and clinical enquiries.

About you

Demonstrable experience in a similar role
Demonstrable experience of administrative process
Awareness of the sector
Awareness of administrative processes
Awareness of Mental Health Issue
Developed communication skills, orally and in writing
Developed IT skills including Office 365
High level of enthusiasm and motivation
Excellent time management skills
Ability to undertake CPD as part of your role
Ability to work individually or within a team and foster good working relationships
Ability to manage a high volume, pressured role and seek support when required
Regard for others and respect for individual rights of autonomy and confidentiality
Commitment to the organisations aims and values, supporting and promoting an organisational culture that appreciates: compassion, accountability, respect, excellence, and innovation

About us
30 hour per week, Mon and Wed 8.30am - 8pm and Friday 8.30am - 5pm
We have a great part-time opportunity for a Receptionist to join our friendly Wirral Talking Therapies service in Birkenhead.
Reporting to the Client Contact Centre Team Lead, the Receptionist will greet and act as a secondary point of contact for patients, as well as providing telephone support including carrying out reception duties.
Duties and responsibilities
Provide reception duties including welcoming clients to service and providing general (non-clinical) assistance to clients (including completion of necessary forms), providing a welcoming entrance and excellent customer service.
Provide administrative support and postal services for the team, to support with getting key documents to clients to support with excellent customer service.
Entering data accurately according to CRM programme requirements and service procedures. Process and complete missing data from the patient records onto the CRM and update GP surgeries in order to support with accurate data and provide a summary of waiting list times for analysis and improvement to service
Responsible for providing high quality administrative support to the multi-disciplinary psychological therapies team including managing waiting list, booking/re-arranging/cancelling appointments, managing multiple email inbox and replying to patient and clinical enquiries.
Undertake Fire warden and First Aid duties for the site, to support health and safety regulation / requirements.
Undertake any reasonable duties/responsibilities to meet the needs of the organisation.
About you

Demonstrable experience in a similar role

Demonstrable experience of administrative process

Awareness of the sector

Awareness of administrative processes

Awareness of Mental Health Issue

Developed communication skills, orally and in writing

Developed IT skills including Office 365

High level of enthusiasm and motivation

Excellent time management skills

Ability to undertake CPD as part of your role

Ability to work individually or within a team and foster good working relationships

Ability to manage a high volume, pressured role and seek support when required

Regard for others and respect for individual rights of autonomy and confidentiality

Commitment to the organisations aims and values, supporting and promoting an organisational culture that appreciates: compassion, accountability, respect, excellence, and innovation
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day

Enhanced pension

Wagestream-ability torelease earnings, giving youinstant access to your pay

Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card

Enhanced life assurance scheme, payment being three times your annual salary

Plus, many more great benefits on offer
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

More information related to this job opportunity, from jobsincare:

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More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a Receptionist - Talking Therapies, Wirral: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.