Care Navigator inGillingham inGillingham PUBLISHED TUE 26 NOV 2024

Gillingham Medical Practice are looking to recruit a full time Care Navigator to join the team. Part time applicants may also be considered.

We are a thriving practice with six GP Partners, providing high quality primary healthcare to a geographically extensive rural population of over 13,000 patients. We are innovative and forward-thinking, and like to work collaboratively with our team and external partners to provide the best possible care to our patients.

Our team of Care Navigators provide a vital first point of contact for our patients. Your role is key to ensuring patients receive the correct care within the practice by gathering information for our clinicians.

This is a demanding role and we do require a flexible and proactive attitude with the ability to cover for additional hours that will arise during particularly busy periods or to allow for holiday cover.

Excellent customer service and telephone skills and an empathetic approach are vital for this role.

A good working knowledge of IT and proficient keyboard skills are important, as well as the ability to keep calm under pressure. Training will be given on our clinical systems, and we have an established and effective induction process.

NB: Previous applicants need not re-apply.

About us

The Care Navigation role is a key position, being first point of call to all patients and visitors. You will be working as part of a small team ensuring that patient experience runs smoothly.

This varied role requires the following skills:

- Advising patients of test results

- Registering new patients

- Processing eConsults

- Photocopying, and filing of records

- Answering all incoming calls from patients daily

- Dealing with any requests from patients face to face

- Issuing repeat prescriptions

- Possess excellent communication skills, both spoken and written

- A good understanding of Microsoft office, to include Word

- Can maintain confidentiality and data security at all times

- Possess some experience within a medical or NHS environment (not essential)

- Can adapt and manage workload dependent on the priority level

- Possess experience within a customer facing role.