Technical Apprentice inPlymouth inPlymouth PUBLISHED WED 30 OCT 2024

The qualification received for this apprenticeship is the Network Engineer Level 4 Apprenticeship (with elements of Systems, End User Compute and Cyber Security).

During the programme, the learner will complete a comprehensive portfolio of evidence showing their Knowledge, Skills and Competency as a Network Engineer. The learner will also be expected to undertake other qualifications such as:

• APMG - Information Security Analyst Foundation
• CompTIA Network+
• CompTIA Cloud+
• CompTIA Server+
• CompTIA Security+
• ITIL v4 Foundation

There will be an open day on Monday 11th November between 0900 and 1200. This will be held at our Digital & Innovation Department: 11 Research Way, Plymouth Science Park, Derriford, PL6 8BT. This will allow all interested candidates to attend in person and have an informal chat with Technical Services representatives who will be on hand to answer any questions you might have.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

• To be courteous, helpful, flexible, and responsive to users at all times.
• Ensure customer response times are maintained as far as is practicable.
• Develop the ability to resolve technical problems of varying complexity within appropriate guidelines and with support.
• To assist the team in undertaking a variety of fault finding and fixes.
• Accurately record information given by the end user that enables the relevant technical staff to respond to the problem.
• Proactively observe operational processes and make relevant notes and documentation to aid in personal development.
• Assist the team in tasks relating to the design and implementation of technical projects.
• Rotate across all technical teams (Networks & Telephony, Systems, End User Compute) including our Technical Project Management Team.
• To follow defined procedures to ensure standardisation across the department.
• Work with the Technical Services Project Manager and Technical Team Leads to plan and prioritise workload and highlight issues.
• Under the Public Records Act all NHS employees are responsible for any records that they create or use in the course of their duties. Thus, any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations - NHS Records Management Code of Practice.
• Meet all deadlines for submission of work set by the training provider.

About us

General

• Effectively plan tasks and activities, considering changing workload/priorities and interruptions.
• Represent the department in a professional manner by communicating analytical and statistical information to non-analytical professionals.
• Represent the department at appropriate meetings.
• Work collaboratively with the departments management team to ensure timely and accurate data submissions.
• Manage ones own time whilst working within defined operational policies to best deliver against the operational and strategic aims of the department, undertaking complex statistical analysis where accuracy and attention to detail is required.
• Supporting the implementation of improvement initiatives may require working outside of normal working hours.
• The role may require participation in an out of hours on call rota in the future.
• Request guidance from the Technical Services Team Managers if unclear as to the correct course of action and escalate issues as appropriate.
• Advanced IT literacy and keyboard skills are essential for this role and the post holder must be comfortable working for extended periods at their desk and workstation for up to 8 hours a day. Prolonged periods of concentration are required.
• The role will require a mix of remote and onsite working at various locations supported by the D&I Service.

Continual Development

• To continue to develop and learn improvement techniques and skills.
• To maintain personal and professional development to meet the changing demands of the post. This may require undertaking qualifications that are not already specified.
• To contribute to the development of the D&I service through the sharing of best practice, knowledge and skills, including ITIL standards.
• To keep knowledge current on relevant Acts and Trust policies in relation to Data Protection, Confidentiality, Freedom of Information
• Any other duties as directed by the Technical Team Managers.

Communications & working relationships

This post involves communication and liaison with all levels of staff and IM&T users, both within the Trust and elsewhere in the NHS. It also involves communication and liaison with IM&T Department staff, external organisations and other agencies.

• Communicate via MS Teams, the telephone or email in a calm, patient and tactful, diplomatic and sympathetic manner, even when some callers are frustrated or annoyed with an IT issue.
• Maintain a high standard of professional behaviour and continually work towards the improved and effective operation of the D&I Service.
• Build and sustain good relations and effective communications whilst maintaining an efficient and pleasant manner.
• Act and communicate in a positive manner that reflects well on the D&I Service and the organisation.
• Work collaboratively with all teams across the D&I Service.