Receptionist / Care NavigatorinBury St EdmundsinBury St EdmundsPUBLISHED FRI 1 NOV 2024
Primary Care CareersrD8BMKk6
Candidates should possess strong customer service skills, preferably with experience in the NHS, and must be adept at handling inquiries and complaints, providing information on practice procedures, and maintaining accurate patient records. The ideal applicant will be highly motivated, calm under pressure, and a cooperative team player dedicated to delivering high-quality service in a challenging healthcare environment.
The Reynard Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a full-time basis for 37 hours per week on Monday - Fridays, rotating between the hours of 8am and 6:30pm, this may also occasionally involve some enhanced access cover on Monday or Thursday evenings working until 8pm.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online, telephone or by email and SMS. We provide a high quality service that you would expect to receive for yourself or your family.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who ideally has NHS, customer service/patient experience and offers excellent communication skills.
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
- Completing ANIMA requests.
- Carrying out internal tasks.
About us
If you would like to find out more information about this role, please see the attached job specification.
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