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ReceptionistinDagenhaminDagenhamPUBLISHED MON 25 NOV 2024

 PERMANENT  GOOD SALARY 
QOF

Halbutt Street SurgeryFollow Halbutt Street Surgery

Opportunity to make a positive impact on patients' experiences by helping them navigate healthcare services.
Engagement in a dynamic work environment that involves interacting with diverse groups of people, including patients and healthcare professionals.
Development of valuable administrative skills such as data input, appointment scheduling, and handling confidential information.
Chance to support clinical teams and gain insight into the functioning of a GP surgery, enhancing understanding of healthcare delivery.
Part-time hours provide flexibility, allowing for a better work-life balance.
Involvement in various tasks beyond reception duties, such as arranging transport and coordinating with interpreters, leading to a varied and engaging workday.
Contribution to the Quality and Outcomes Framework (QOF) and Enhanced Services, allowing you to play a role in improving healthcare quality.
Job Summary: Receptionist at Halbutt Street Surgery, Dagenham
We are seeking a part-time receptionist to perform general reception duties at our GP surgery. Key responsibilities include answering phone calls, booking appointments, and directing patients to the appropriate healthcare professionals. The role also involves various administrative tasks such as arranging transport, booking interpreters, processing mail, and coordinating with internal and external teams. Additional duties include managing patient requests for certificates and repeat prescriptions, handling confidential materials, and supporting clinical teams. Proficiency in computer systems for patient registrations and data input is required, along with a focus on delivering quality healthcare services.
Opportunity to make a positive impact on patients' experiences by helping them navigate healthcare services.
Engagement in a dynamic work environment that involves interacting with diverse groups of people, including patients and healthcare professionals.
Development of valuable administrative skills such as data input, appointment scheduling, and handling confidential information.
Chance to support clinical teams and gain insight into the functioning of a GP surgery, enhancing understanding of healthcare delivery.
Part-time hours provide flexibility, allowing for a better work-life balance.
Involvement in various tasks beyond reception duties, such as arranging transport and coordinating with interpreters, leading to a varied and engaging workday.
Contribution to the Quality and Outcomes Framework (QOF) and Enhanced Services, allowing you to play a role in improving healthcare quality.

Useful skills for a Receptionist:
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
 


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