Receptionist inDagenham inDagenham PUBLISHED MON 25 NOV 2024

PERMANENT GOOD SALARY
QOF

Halbutt Street Surgery r9ozOgHV

Opportunity to make a positive impact on patients' experiences by helping them navigate healthcare services.

Engagement in a dynamic work environment that involves interacting with diverse groups of people, including patients and healthcare professionals.

Development of valuable administrative skills such as data input, appointment scheduling, and handling confidential information.

Chance to support clinical teams and gain insight into the functioning of a GP surgery, enhancing understanding of healthcare delivery.

Part-time hours provide flexibility, allowing for a better work-life balance.

Involvement in various tasks beyond reception duties, such as arranging transport and coordinating with interpreters, leading to a varied and engaging workday.

We are seeking a part-time receptionist to perform general reception duties at our GP surgery. Key responsibilities include answering phone calls, booking appointments, and directing patients to the appropriate healthcare professionals. The role also involves various administrative tasks such as arranging transport, booking interpreters, processing mail, and coordinating with internal and external teams. Additional duties include managing patient requests for certificates and repeat prescriptions, handling confidential materials, and supporting clinical teams. Proficiency in computer systems for patient registrations and data input is required, along with a focus on delivering quality healthcare services.

We are looking to recruit a part time receptionist to undertake general reception duties associated with a GP Surgery

The main duties are answering the telephone, booking appointments or signposting patients to the appropriate Healthcare Professionals Other administrative duties are included in the role such as arranging transport, booking interpreters, processing incoming/outgoing mail and liaising with the relevant teams both inside and outside of the practice

About us

Requests for appointments and marking in patients arrival for appointments.

Requests for certificates and repeat prescriptions.

Applications to register with the Practice.

The control of confidential material ie: hospital letters, referrals.

Dealing with additional enquiries if necessary.

Supporting the clinical teams ie: Doctors and Practice Nurses/HCA.

Using the computer for reception activities a) Patient registrations/changes.

b) Prescriptions
c) Data Input

Delivery of Quality and Outcomes Framework (QOF) & Enhanced Services.

Filing correspondence and documentation.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

Similar Receptionist roles

ReceptionistinHull

ReceptionistinShrewsbury

ReceptionistinSkegness

ReceptionistinManchester

inDagenham

51.5470218 0.146769 Dagenham, Essex

in Dagenham click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more