QR code linking to this job posting IT Support Technician in Horley inHorley PUBLISHED TUE 3 DEC 2024

£27,550.38 to £34,255.43 a year Pro-rata depending on experience (band 5 on the ABC pay scale)  PERMANENT 

Alliance for Better Care CIC

As an IT Support Technician, you will be the backbone of our technology operations, ensuring seamless and efficient use of hardware and software for our team. Your primary responsibilities will involve troubleshooting and resolving technical issues, performing system updates, and providing exceptional customer service to end-users.

You will collaborate with other IT professionals to maintain network security, manage user accounts, and optimize system performance.

Your role is essential in keeping our digital infrastructure robust, secure, and up-to-date, allowing our organisation to thrive in a tech-driven world. You will also play a pivotal role in supporting company wide projects on new software to improve services and internal processes.

About us

Primary duties and areas of responsibility

  • Provide desk side and remote based end user support to troubleshoot issues and problems with equipment and/or systems including repairing and replacing equipment as necessary.
  • Installing, configuring, monitoring and maintaining computer hardware, software, systems, networks and printers.
  • Setting up and administrating user accounts to systems in line with HR requests as well as completing user access audits across systems.
  • Supporting on projects as instructed by the Digital Transformation Manager and Management Team.
  • To support in the roll out of new software across the business. Maintaining and updating technical documentation as required. #
  • Ensuring all logs for equipment and software are maintained.