Alliance for Better Care CIC rU3frgDh
In addition to daily support tasks, the IT Support Technician will contribute to company-wide projects related to new software implementations aimed at improving services and internal processes. The role involves maintaining technical documentation, ensuring accurate logs for equipment and software, and assisting with user access audits as needed, positioning the technician as a vital player in the organisation's digital infrastructure and transformation efforts.
As an IT Support Technician, you will be the backbone of our technology operations, ensuring seamless and efficient use of hardware and software for our team. Your primary responsibilities will involve troubleshooting and resolving technical issues, performing system updates, and providing exceptional customer service to end-users.
You will collaborate with other IT professionals to maintain network security, manage user accounts, and optimize system performance.
Your role is essential in keeping our digital infrastructure robust, secure, and up-to-date, allowing our organisation to thrive in a tech-driven world. You will also play a pivotal role in supporting company wide projects on new software to improve services and internal processes.
About us
Primary duties and areas of responsibility
- Provide desk side and remote based end user support to troubleshoot issues and problems with equipment and/or systems including repairing and replacing equipment as necessary.
- Installing, configuring, monitoring and maintaining computer hardware, software, systems, networks and printers.
- Setting up and administrating user accounts to systems in line with HR requests as well as completing user access audits across systems.
- Supporting on projects as instructed by the Digital Transformation Manager and Management Team.
- To support in the roll out of new software across the business. Maintaining and updating technical documentation as required. #
- Ensuring all logs for equipment and software are maintained.
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