Receptionist/ Care NavigatorinFolkestoneinFolkestonePUBLISHED TUE 1 APR 2025
New Lyminge SurgeryrNI43vnT
In this dynamic role, you’ll handle a range of administrative tasks, from processing patient records while ensuring confidentiality to answering queries over the phone with a caring touch. No previous experience in healthcare is necessary – full training will be provided! We are looking for someone who thrives in a supportive team environment and is eager to learn. If you are passionate about helping others and want a fulfilling role that caters to your nurturing skills, we invite you to apply. Please submit your CV and a covering letter to nathan.hazledene@nhs.net by 16 April 2025, and take this exciting opportunity to grow in a rewarding career!
We are seeking a dedicated and professional Receptionist/Care Navigator to join the team at New Lyminge Surgery. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of the practice whilst maintaining a welcoming environment for all patients.
Greet patients and visitors warmly, ensuring a positive first impression.
Manage all aspects of patient scheduling processes.
Answer phone calls, addressing enquiries/directing calls to appropriate team members.
Maintain accurate patient records and ensure confidentiality in compliance with data protection regulations.
Process patient forms, insurance information, and payments as required.
Assist with administrative tasks such as filing, data entry, with experience of using EMIS and Docman.
Collaborate with clinicians to ensure efficient patient flow and communication within the team.
Handle any issues/concerns raised by patients with professionalism, empathy and sensitivity.
Assisting in dispensary -full training will be given.
Please include a CV (no more than 3 sides) and a covering letter (no more than 2 sides) outlining why you are applying for the role and why you are suitable and then email to no later than 2359 on 16 April 2025.
About us
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Our Reception rota covers shifts from to 1830 - 2000 on Tuesday evenings.
- To welcome all patients and visitors to the Practice at reception in a courteous and professional manner, ensuring they access services as appropriate
- Answer incoming calls and process requests in line with current protocols
- To use the electronic appointment system, booking and cancelling appointments, maintaining, and monitoring the system
- Carrying out a range of administration tasks relating to clinical services and patient care, including but not limited to:
- Data entry on the clinical systems
- Extracting data
- Filing
- Scanning of documents
- Registering new patients
- Processing Online Patient Services tasks
- Collecting and preparing pathology samples for transfer to the lab
- Reviewing and taking appropriate action to process incoming emails
- Ensure that requests for repeat prescriptions are generated accurately and efficiently, following practice protocol
- Process incoming and outgoing patients notes and medical reports in line with protocols
- Opening and distributing post
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
- To offer general assistance to colleagues/practice teams, communicating with clinical staff to complete requests and resolve problems
- Opening and closing practice premises and maintaining security in line with protocols
- Ensure Reception and Waiting rooms/Public areas are kept clean and tidy and reporting problems as they arise
- Contribute to the Practice meeting targets set either internally or external i.e., QoF
- Completing general administrative duties to support the Practice operation as required
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