Band 3 Community Nursing Administrator inBristol inBristol PUBLISHED FRI 20 DEC 2024

We have an exciting opportunity for an enthusiastic Administrator with strong administration and computing skills to join our friendly and supportive Community Nursing Team. The Hospice Community Nursing Teams provide palliative care support to adult patients and the people that are important to them at home. This role is a Part-time position, working 30 hours per week 9am to 5pm, Thursday Sunday and is based at the hospice in Brentry. Although this role is being advertised as a part-time position, full time opportunities would be considered. Daily tasks include - talking to patients, families, and health professionals on the phone Completing outcomes from clinicians Accepting and processing referrals into the service using EMIS Electronic Patient Record using Microsoft Office word, outlook and excel Updating our rostering system

To support the community nursing teams with all aspects of administrative duties. This includes processing referrals, managing appointments and providing information to patients, carers and clinicians as required.

About us

Communication Excellent communication skills, written and verbal, with a wide range of people, including outside agencies, sometimes requiring tact and persuasive skills where there may be barriers to understanding. To manage telephone enquiries with patients and carers providing non-clinical advice or information to patients and carers. Take personal details from people and upload onto the electronic patient record system (EMIS). Exercise judgement when dealing with patient inquires, analyse and resolve non-clinical patient problems Support distressed patients and carers in a supportive and empathetic manner. To contact patients and carers to arrange, reschedule and cancel appointments Provide and receive routine and complicated information, including dealing with enquiries from external health professionals. This may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with other team members is effective. To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. Type patient reports/correspondence/e-mails as required. Personal Development Seek feedback from others to help identify own development needs Evaluate effectiveness of own learning / development opportunities Identify own development needs Offers support and feedback to others to develop and work effectively Health Safety and Security Work in a way that complies with legislation and Hospice policy and procedures Report actual or potential problems that may put health, safety or security at risk and suggest solutions Support and challenge others in maintaining health, safety and security at work Quality and Service Improvement Works within the limits of own competence and gets help and advice where needed. Identify new ways of working to improve the service. Work with the team to ensure that appropriate systems and processes are developed and maintained to ensure the team functions effectively Have a good understanding of information governance and use this to support others to ensure this guidance is followed. Meet deadlines, collate data and maintain standards relating to administrative processes. Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately. Work to support the team and be counted on when people ask for help or support. Organise meetings, take, transcribe and distribute minutes as required. Prepare reports and a range of complex information in a range of formats. Manage resources used by the teams Write and update rotas Equality and diversity Challenge bias, prejudice and intolerance Awareness of impact of own behaviour on others