Patient Pathway Supervisor - Administrator inEllesmere inEllesmere PUBLISHED
WED 4 DEC 2024
£25,000 to £27,500 a year
PERMANENT
Churchmere Medical Group r7LPAlRm
Leadership Opportunity, As a Patient Pathway Supervisor, you'll have the chance to lead and manage the administration team, developing your leadership skills and contributing to team success.
Impactful Role, You will play a vital role in enhancing patient pathways and improving service delivery, making a positive impact on patient care.
Collaboration, The position offers a chance to collaborate closely with the Patient Services Manager and other departments, fostering teamwork and communication.
Skill Development, Working in a fast-paced environment allows for continuous personal and professional growth, as you refine your administrative and managerial skills.
Flexibility, The role includes some flexibility to accommodate evening and Saturday morning shifts, which can be beneficial for work-life balance.
Varied Responsibilities, The diverse range of responsibilities ensures a dynamic workday, minimizing monotony and keeping work interesting.
The Patient Pathway Supervisor - Administrator at Churchmere Medical Group in Ellesmere is responsible for overseeing the administration team, ensuring the efficient daily operation of administrative services provided to patients and external parties. This role involves acting as the main point of contact for the team, collaborating with the Patient Services Manager to manage service delivery across practice sites, implement policies, and maintain the competency of administrative staff. The supervisor will also perform administrative duties as needed and contribute to improving patient pathways and service quality.
Key responsibilities include leading and motivating the administration team, preparing schedules, monitoring workload, organizing team meetings, and ensuring compliance with practice procedures. Additionally, the role requires excellent communication skills, experience in managing teams in fast-paced environments, and the ability to maintain strong working relationships. The position may require flexibility to accommodate some evening or Saturday morning duties to support Extended Access.
Key responsibilities include leading and motivating the administration team, preparing schedules, monitoring workload, organizing team meetings, and ensuring compliance with practice procedures. Additionally, the role requires excellent communication skills, experience in managing teams in fast-paced environments, and the ability to maintain strong working relationships. The position may require flexibility to accommodate some evening or Saturday morning duties to support Extended Access.
The Patient Pathway Supervisor responsible for the administration team will manage the smooth day to day running of the Administration departments and team. Ensuring that a high-quality of administrative services are provided to our patients and all third parties. The Supervisor will act as central point of contact for the administration team on a daily basis.
The post holder will work with the Patient Services Manager across all practice sites to develop, organise and manage the day-to-day delivery of services to our patients.
In conjunction with the Patient Services Manager, the post holder will implement agreed policies and procedures and ensure that all Administrators are competent in their day-to-day tasks. On a daily basis, the successful candidate would also be expected to undertake the duties of the Administrators as the business needs dictates.
About us
Essential skills
- Excellent communications skills, oral and written.
- Previous experience of leading and managing people in a fast-paced setting.
- A proven history of developing the skills and confidence of a team and team members to fulfil their potential whilst continuously improving the service they provide to patients.
- Ability to build strong working relationships with your team.
- Ability to assertively manage difficult conversations with team members and patients.
- Ability to contribute to improving patient pathways, including managing change, developing new systems and procedures.
The successful post holder will be required to be work from 9am 5pm Monday to Friday but also be flexible to accommodate some evenings and Saturday mornings to assist with Extended Access supervision duties.
Responsibilities:
- On a day-to-day basis lead and manage the Administration team, providing support and motivation as required.
- In conjunction with the Patient Services manager prepare the team rotas to ensure that each health centre is adequately covered.
- Monitor the day to day workload of all administrators to ensure that the workload is being managed effectively and efficiently.
- Work with the Patient Services Manager to organise and lead team meetings, monthly mini team time talks, and PLT events.
- Be fully conversant with practice procedures and developments and ensure that the team are kept fully updated.
- Ensure that the team handle patients and visitors enquiries courteously, efficiently, and confidentially.
Administration Team Responsibilities:
- Processing incoming and outgoing mail
- Data entry of new and temporary registrations and relevant patient information
- Scanning of patient related documentation including attaching and coding scanned documents to patients healthcare records
- Processing of all DNA letters in accordance with current protocol
- Input data into the patients healthcare records as necessary.
- Process incoming test results and out of hours reports, ensuring they are referred to the relevant clinician.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Manage all administrative queries as necessary.
- Carry out system searches as requested.
- To provide IT support to all members of practice staff
- Taking meeting minutes
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general administrative tasks as requested.
- Typing letters, reports, and associated documentation
- Process referrals to external agencies such as secondary care
- Process referrals using the electronic referral system (ERS)
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
- Read code data on EMIS web
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