Pharmacy Coordinator inPlymouth inPlymouth PUBLISHED 5 NOV 2024

The Pharmacy Coordinator is a new role supporting a growing team within an established Partnership delivering excellent care across two practice sites. You will work with a range of professionals including GPs, Advanced Nurse Practitioners, Practice Nurses, Clinical Pharmacists, Pharmacy Technicians and Administrators. The role focuses on the timely requesting of prescriptions, finding information for queries and passing this onto the relevant team member, liaising with patients and community pharmacies and responding to administrative tasks. You will work within a dynamic team, managing a challenging workload and will contribute to our efficient service that makes a difference to the health and wellbeing of thousands of our patients.

The following are the core responsibilities of the Pharmacy Coordinator. There may be, on occasion,

a requirement to carry out other tasks; this will be dependent upon factors such as workload and

staffing levels:

• Following protocols to ensure an effective prescription ordering process, which includes the setup of repeat dispensing, issuing acute and repeat medication if indicated and supporting patients with medication queries.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Inviting patients in for drug monitoring and structured medication reviews where required.
• Process personal, telephone, email, and e-requests for appointments.
• Signpost patients to the correct service.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Input data into the patients healthcare records as necessary.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.

About us

JOB DESCRIPTION

JOB TITLE: Pharmacy Coordinator

REPORTS TO:
Pharmacy Manager

Job Summary:

The Pharmacy Coordinator is a new role supporting a growing team within an established Partnership delivering excellent care across two practice sites. You will work with a range of professionals including GPs, Advanced Nurse Practitioners, Practice Nurses, Clinical Pharmacists, Pharmacy Technicians and Administrators. The role focuses on the timely requesting of prescriptions, finding information for queries and passing this onto the relevant team member, liaising with patients and community pharmacies and responding to administrative tasks. You will work within a dynamic team, managing a challenging workload and will contribute to our efficient service that makes a difference to the health and wellbeing of thousands of our patients.

Job Responsibilities

Primary Responsibilities

The following are the core responsibilities of the Pharmacy Coordinator. There may be, on occasion,

a requirement to carry out other tasks; this will be dependent upon factors such as workload and

staffing levels:

Following protocols to ensure an effective prescription ordering process, which includes the setup of repeat dispensing, issuing acute and repeat medication if indicated and supporting patients with medication queries.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Inviting patients in for drug monitoring and structured medication reviews where required.

Process personal, telephone, email, and e-requests for appointments.

Signpost patients to the correct service.

Initiating contact with and responding to requests from patients, team members and external agencies.

Input data into the patients healthcare records as necessary.

Manage all queries as necessary in an efficient manner.

Carry out system searches as requested.

Maintain a clean, tidy, effective working area at all times.

Support all clinical staff with general tasks as requested.

Secondary Responsibilities

In addition to the Primary Responsibilities, The Pharmacy Coordinator may be requested to carry out the following IF support is needed from the teams within the practice:

Partake in an audit as directed by the Pharmacy Team.

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards, and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

Evidence of ongoing personal development.

Desirable

NVQ2 Dispensary Assistant (or equivalent)

E

xperience

Essential

Able to demonstrate a clear understanding of working with confidential information and an

understanding of service user confidentiality.

Vulnerable adults awareness.

Understanding of current issues facing the NHS.

Desirable

Previous GP Practice / Community Pharmacy experience

Minimum of 3 years experience of working with healthcare professionals / previous experience in the

NHS.

Experience in a pharmacy role.

Experience with SystmOne.

Experience of administrative duties.

Working in a multidisciplinary setting where influence and negotiation is required.

Knowledge of / familiarity with medical terminology.

Working in a busy and demanding environment, whilst providing the service in a timely manner.

Skills & Attributes

Essential

Proficient written and verbal communication skills and interpersonal skills.

Ability to deal with service users sensitively.

Ability to work as part of a team.

Ability to prioritise own workload.

Proficient organisational and administration skills.

Ability to communicate effectively.

Compassion and empathy.

Ability to embrace change.

Desirable

Proficient motivational, influencing and negotiating skills.

Ability to analyse and interpret information and present results in a clear and concise manner.

Experience providing advice / signposting to users.

Proficient knowledge of and experience of working with Microsoft Office.