New Pond Row Surgery riH1VnJk
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The role of the Receptionist in a GP Surgery is important as you are the first person a patient will have contact with. Therefore successful candidates must work well under pressure with the ability to multi-task and work as an integral part of a well-established team. Excellent communication skills and telephone manner are essential, as well as being computer literate. The successful candidates will be methodical workers with very close attention to detail, and understand the requirements of working with sensitive and confidential information. Previous experience in a GP surgery is desirable but not essential as long as the candidates can demonstrate suitability for the role in their covering letters & CVs.
We have two vacancies for full time roles of 37 hours each per week. You will work over 5 days on a rolling am/pm shift rota, covering the surgery's core hours of 07:45 to 20:00. Starting salary is £11.44 per hour but can be higher if candidates have demonstrable, relevant experience. There can be an immediate start for the successful candidates.
The successful candidates will be expected to:
- Meet and greet patients and other visitors on the reception desk, providing sign-posting to appropriate pathways
- Liaise with patients on the telephone
- Booking appointments
- Preparing prescriptions
- Undertake relevant administration duties
The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
a. Maintain and monitor the practice appointment system in the EMIS clinical system and the Anima triage system.
b. Process personal, telephone and electronic requests for appointments
c. Process prescription requests & action any queries.
d. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
e. Signpost patients to the correct service
f. Process incoming and outgoing mail
g. Initiate contact with and responding to, requests from patients, team members and external agencies
h. Process all DNA letters in accordance with current policy
i. Read code data on EMIS
j. Photocopy documentation as required
k. File and store records as required
l. Data entry of new and temporary registrations and relevant patient information as required
m. Input data into the patients healthcare records as necessary
n. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
o. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
p. Manage all queries (including administrative queries) as necessary in an efficient manner
q. Monitor and maintain the reception area and notice boards
r. Support all clinical staff with general tasks as requested
Maintain a clean, tidy, effective working area at all times.
The role of the Receptionist in a GP Surgery is important as you are the first person a patient will have contact with. Therefore successful candidates must work well under pressure with the ability to multi-task and work as an integral part of a well-established team. Excellent communication skills and telephone manner are essential, as well as being computer literate. The successful candidates will be methodical workers with very close attention to detail, and understand the requirements of working with sensitive and confidential information. Previous experience in a GP surgery is desirable but not essential as long as the candidates can demonstrate suitability for the role in their covering letters & CVs.
We have two vacancies for full time roles of 37 hours each per week. You will work over 5 days on a rolling am/pm shift rota, covering the surgery's core hours of 07:45 to 20:00. Starting salary is £11.44 per hour but can be higher if candidates have demonstrable, relevant experience. There can be an immediate start for the successful candidates.
The successful candidates will be expected to:
- Meet and greet patients and other visitors on the reception desk, providing sign-posting to appropriate pathways
- Liaise with patients on the telephone
- Booking appointments
- Preparing prescriptions
- Undertake relevant administration duties
About us
The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
a. Maintain and monitor the practice appointment system in the EMIS clinical system and the Anima triage system.
b. Process personal, telephone and electronic requests for appointments
c. Process prescription requests & action any queries.
d. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
e. Signpost patients to the correct service
f. Process incoming and outgoing mail
g. Initiate contact with and responding to, requests from patients, team members and external agencies
h. Process all DNA letters in accordance with current policy
i. Read code data on EMIS
j. Photocopy documentation as required
k. File and store records as required
l. Data entry of new and temporary registrations and relevant patient information as required
m. Input data into the patients healthcare records as necessary
n. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
o. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
p. Manage all queries (including administrative queries) as necessary in an efficient manner
q. Monitor and maintain the reception area and notice boards
r. Support all clinical staff with general tasks as requested
Maintain a clean, tidy, effective working area at all times.
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