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Patient Services AssistantinPlymouthinPlymouthPUBLISHED MON 25 NOV 2024

Band 2  PERMANENT 
NHSPENSION

University Hospitals Plymouth NHS TrustFollow University Hospitals Plymouth NHS Trust

Opportunity to contribute to patient care by ensuring a clean and hygienic environment, which is crucial for health and recovery.
Flexible working hours with a six-week rolling rota, allowing for a good work-life balance.
Chance to work as part of a supportive team, collaborating with healthcare professionals and management to enhance the patient experience.
Provision of appropriate food and beverage services to patients, playing a key role in their wellbeing and comfort during their stay.
Development opportunities available for internal staff, promoting career growth within the NHS Trust.
Engagement in meaningful work that directly impacts the quality of care patients receive in a well-respected healthcare institution.
Job stability and benefits associated with working in the NHS, including competitive pay and pension schemes.
The University Hospitals Plymouth NHS Trust is seeking a motivated Patient Services Assistant (Host) for a role at Derriford Hospital. This position offers 37.5 hours per week on a rotating schedule (3 days on, 3 days off) from 07:30 to 19:30. The ideal candidate will work closely with the Ward Team and Hotel Services Supervisor to maintain a clean and hygienic environment for patients, staff, and visitors. Additionally, the role involves ensuring patients receive their meals and beverages at scheduled times. Preference is given to internal Trust staff and those with 'Priority' or 'At Risk' status in the NHS.
Opportunity to contribute to patient care by ensuring a clean and hygienic environment, which is crucial for health and recovery.
Flexible working hours with a six-week rolling rota, allowing for a good work-life balance.
Chance to work as part of a supportive team, collaborating with healthcare professionals and management to enhance the patient experience.
Provision of appropriate food and beverage services to patients, playing a key role in their wellbeing and comfort during their stay.
Development opportunities available for internal staff, promoting career growth within the NHS Trust.
Engagement in meaningful work that directly impacts the quality of care patients receive in a well-respected healthcare institution.
Job stability and benefits associated with working in the NHS, including competitive pay and pension schemes.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Patient Services Assistant:
To work as a Patient Services Assistant (PSA) in the UK, you need a combination of technical skills, interpersonal abilities, and administrative competencies. Here are some key skills and qualifications that are typically important for this role:
Essential Skills:
1. Communication Skills: Ability to communicate clearly and empathetically with patients, families, and healthcare professionals.
2. Interpersonal Skills: Strong interpersonal skills to build rapport with patients and provide excellent customer service.
3. Organizational Skills: Strong organizational abilities to manage appointments, patient records, and administrative tasks efficiently.
4. Attention to Detail: Ability to pay attention to details, particularly when handling patient information and documentation.
5. Teamwork: Ability to work effectively as part of a team within a healthcare setting.
6. Problem-Solving Skills: Capability to identify issues and find appropriate solutions in a fast-paced environment.
7. IT Skills: Proficiency in using computers and healthcare management software for scheduling appointments, maintaining records, and processing information.
8. Confidentiality Awareness: Understanding of patient confidentiality and data protection regulations, including compliance with the UK General Data Protection Regulation (GDPR).
9. Basic Medical Knowledge: Familiarity with medical terminology and healthcare procedures can be beneficial.
Desirable Qualifications:
- Relevant Experience: Previous experience in a healthcare or customer service role can be advantageous.
- Formal Qualifications: While not always required, having qualifications in healthcare assistance, administration, or related fields can be beneficial.
- First Aid Certification: A basic understanding of first aid can be useful in emergency situations.
Personal Attributes:
- Empathy and Compassion: A caring attitude towards patient welfare and an understanding of their needs.
- Resilience: Ability to work under pressure and handle challenging situations calmly.
- Flexibility: Willingness to adapt to changes in a dynamic work environment.
Training:
Many employers provide on-the-job training, but it's also helpful to seek out courses or certifications related to health care, administration, or customer service to enhance your qualifications and skills.
 


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