Eye Casualty Receptionist inNottingham inNottingham PUBLISHED
TUE 28 JAN 2025
Shifts will vary over a four-week period, and responsibilities include booking follow-up appointments, coordinating patients' movements within the hospital for tests, and performing general administrative tasks. The position also involves preparing the reception area for daily operations and supporting management with various administrative duties to maintain an efficient service. The ideal candidate should possess a welcoming demeanor and be adept at handling patient interactions in a busy healthcare environment.
Eye Casualty offers a walk in service between 07:00 and 22:00, 365 days of the year. The successful candidate will be part of a small team providing reception cover for this service. This is predominately patient facing which requires customer based ability.
Standard shifts will be 07:00 to 19:30 and 09:30 to 22:00 and will be rotated over 7 days. This is a full time position and the shifts will be distributed over a 4 week period.
The Receptionist is the first point of contact for the patient, we are looking for someone with a welcoming and reassuring personality who is able to quickly capture and record essential information in an understanding, respectful manner.
Greeting patients who arrive in Eye Casualty.
Booking patients onto the data base, including the registering of patients with the hospital and entering information ready for the triage team.
Dealing with patients queries.
Tracking patients on the system when they are required to visit other areas of the hospital for tests and back into Eye Casualty, preventing unnecessary delays in their treatment and discharge.
Booking follow up appointments in the department and referring patients to a community provider for follow up.
Greeting and booking in patients attending for Rapid Access and Laser Clinics. Outcoming clinics when the patients visit is complete.
Setting up the reception area at the start of the day and clearing at the end of the day.
About us
Detailed job description and main responsibilities
The main duties of the role are:
Greeting patients who arrive in Eye Casualty.
Booking patients onto the data base, including the registering of patients with the hospital and entering information ready for the triage team.
Dealing with patients queries.
Tracking patients on the system when they are required to visit other areas of the hospital for tests and back into Eye Casualty, preventing unnecessary delays in their treatment and discharge.
Booking follow up appointments in the department and referring patients to a community provider for follow up.
Greeting and booking in patients attending for Rapid Access and Laser Clinics. Outcoming clinics when the patients visit is complete.
Setting up the reception area at the start of the day and clearing at the end of the day.
General administration tasks when numbers permit.
Assisting the Nurse in Charge, Eye Casualty Manager, Deputy Service Manager and Service Manager with general administration tasks and with maintaining the flow of patients through the department.
For further details / informal visits contact:
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