Medical Receptionist inHigh Wycombe inHigh Wycombe PUBLISHED 9 DEC 2023

1. RECEPTION DUTIES

• Greeting and directing patients, ensuring the efficiency of the appointment system and monitoring the flow of patients to consulting and treatment rooms.

• Ensure that patients who need urgent consultations are seen in a logical and non-disruptive manner.

• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure that procedures are completed.

• Advise patients of relevant charges for private services, accept payment and issue receipts for same.

• Respond to all queries and requests for assistance from patients and other visitors.

• Enter requests for home visits into Visit Book, including all relevant information.

• Action requests for ambulance transportation.

• Action requests for results and appointments

• Fax letters/forms as required

• Photocopy as required

• Open post, scan, file and distribute as necessary

• Ensure reception and waiting areas are kept neat and tidy

1. MANAGEMENT OF APPOINTMENTS SYSTEM

• Book appointments and recalls, ensuring sufficient information is recorded to retrieve medical records.

• Make future appointments and recalls according to agreed guidelines and protocols.

1. MANAGEMENT OF MEDICAL RECORDS

• File correspondence both electronically and manually to include reports, results, as required according to agreed protocols.

• Ensure that the records are accurate

1. COMPUTER

• Be familiar with the clinical programme used in the Surgery; enter data as required accurately, in accordance with agreed protocols.

• Use the computer to produce repeat prescriptions, in accordance with agreed protocols.

• Use the computer to produce appointments sessions lists.

• Use the computer to enter patient data as required, according to agreed protocols.

• Use the computer to access data searches as required, according to agreed protocols.

• Scan documents into patient records according to protocols

1. OPERATION OF TELEPHONE SYSTEM

• Answer the telephone, re-direct calls as appropriate, answer queries, and take messages.

• Ensure telephone system has switched over to night service as required.

1. OTHER DUTIES

• Carry out any other duties required to ensure patient services are maintained

1. START AND END OF DAY PROCEDURES

• Open up premises at start of day, set alarm to day function and make all necessary preparations to receive patients.

• Secure premises at end of day, ensure building is totally secure, internal lights off, and alarm activated.

To provide the first point of contact for patients and to act as the means of communication between patients, Doctors, other clinical staff and associated personnel.

To assist the Doctors in their efforts to provide an effective and efficient service. To provide administrative support to all members of the Practice team.

We are looking for a friendly dynamic person to join our reception team. The ideal candidate will have experience of dealing with people as it can be a very demanding position.

Knowledge of using a computer is essential however training will be given on EMIS (the clinical system).

Due to covid-19 most patient contact is via the telephone at the moment so a confident, clear phone manor is required.