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Ward Clerk in317 01 Freeman Hospital in317 01 Freeman Hospital PUBLISHED MON 27 JAN 2025

Band 2  PERMANENT  GOOD SALARY 

MULTI-DISCIPLINARY NHS

The Newcastle upon Tyne Hospitals NHS Foundation Trust Follow The Newcastle upon Tyne Hospitals NHS Foundation Trust

Opportunity to work in a dynamic and supportive environment within a specialist Outpatient Department focused on patient care.
Engagement with a diverse group of patients and healthcare professionals, enhancing interpersonal and communication skills.
The role plays a critical part in the multi-disciplinary team, contributing to the overall delivery of high standards of patient care.
Flexible working hours available, allowing for a better work-life balance and accommodating individual needs.
Continuous exposure to a fast-paced healthcare setting, which can aid in the development of strong time management and organizational skills.
The position fosters teamwork, providing a sense of community among staff who work together to improve patient experiences and outcomes.
Possibility for professional growth and learning through collaboration with a range of healthcare providers and involvement in various patient care processes.
The Ward Clerk position at Ward 31 in Freeman Hospital is focused on providing essential administrative support within a busy outpatient department that offers dialysis services to approximately 260 patients. The role involves assisting nursing staff, managing patient records, updating the Patient Administration System (PAS), and coordinating transport for patients undergoing treatment. Candidates should possess strong communication and time management skills, along with the ability to work well in a team and adapt to flexible shift patterns.

Successful applicants will contribute to maintaining high standards of patient care, ensuring that all necessary documentation and patient information are readily available for medical staff. The role requires a good general education and manual dexterity, as well as compliance with departmental guidelines and legislation. The Newcastle upon Tyne Hospitals NHS Foundation Trust values flexible working arrangements and encourages candidates to discuss potential accommodations during the application process.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Ward Clerk:
To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
 


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