Relief Receptionist inChesterfield inChesterfield PUBLISHED
WED 30 OCT 2024
Candidates need to have prior clerical experience, strong communication skills, and the ability to work under pressure. The role requires a flexible approach, as the receptionist may need to assist in different departments based on demand and could occasionally work different hours. Key responsibilities also include managing stationery supplies, addressing any arising concerns, and undertaking other delegated duties within the division.
An exciting vacancy has arisen within the Maternity & Gynaecology Care Unit, Family Care Division for a full time Receptionist.
The Receptionists provide a professional clerical and co-ordination service to the departments of Women's Health Unit, Trinity Ward, Antenatal Clinic and Chesterfield Birth centre, all of which sit under the Maternity & Gynaecology Care Unit. Primarily the role will ensure that patients and visitors receive a friendly, customer focused and efficient service.
This receptionist post is one of two full time relief receptionists and will work permanently 37.5 hours per week 8.30am - 5.00pm however, on occasion dependant upon department may be requested to work from 7.30am - 4.00pm. Duties will be carried out in the areas of greater need and may be asked to move departments to meet demand.
The successful candidates will possess previous clerical experience, including VDU/keyboard skills, and have experience of using a telephone. Excellent communication skills, both verbal and written, and the ability to work to deadlines are also essential requirements of this post.
This post involves receiving and handling information that is confidential and therefore the post holder must maintain strict confidentiality at all times.
About us
Responsible for providing a friendly and personal checking in of patients and their families/carers, and managing their expectations at busy times.
Be mindful of and act within policy in terms of safeguarding.
Filing of reports and correspondence in patients case notes, in accordance with hospital procedures. Maintain patients case notes including updating and documenting any changes in patient details.
Reconciling clinics in line with timescales.
Undertake clerical duties associated with the discharge or transfer of patients from the Consultant care, any transport arrangements which may be required, booking follow up appointments and ensuring the safe return of case notes to the appropriate departments.
Answer telephones, receive and relay messages. Undertake ad hoc messenger duties as required.
To demonstrate a flexible approach to Department duties where appropriate.
Checking of stocks of stationery for the ward when required and relaying to necessary colleagues.
Be proactive in escalating any concerns of any kind to Line Management
Any other duties in the Division, which may be delegated from time to time by the Assistant Service Manager or Care Unit Coordinator.
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