The position offers a collaborative work environment, flexible working arrangements, and opportunities for career development. The role requires diligence in managing communications, ensuring accurate patient pathways, and adhering to Trust policies. The ideal candidate will be motivated to make a difference in patient care while supporting the day-to-day operations of the Renal admin team.
Do you truly want to make a difference? Want to kickstart your career? Then we are just the place for you! Renal Medicine are very excited to have the opportunity to advertise for a Band 4 Senior Medical Secretary and we want to hear from YOU!
Who are we?
The Renal Department at NNUH is responsible for providing specialised medical care to patients with kidney-related conditions. The department has a specialist base ward at NNUH for urgent acute dialysis treatments, whilst also running outpatient dialysis services at Cromer and the Norfolk and Norwich Kidney Centre (NNKC). The service is largely based upon outpatient appointments and runs a general nephrology clinic where we treat patients with illnesses such as Chronic Kidney Disease or Hypertension. The team also run specialised clinics for our kidney transplant patients, and those with polycystic kidney disease.
Who are we looking for?
We are looking for a caring and motivated secretary to be a member of a truly collaborative and hardworking team to provide administrative support to our busy department. Key roles will include but not limited to; typing letters to patients/GP's using Dictate IT (SWIFT) and the Electronic Document Template (EDT), assist in maintaining patient investigation databases, checking patient discharge letters electronically, answering telephones and dealing with queries efficiently, assisting clinicians with ad-hoc queries, booking of outpatient clinic appointments and assisting in the day-to-day running of the Renal admin team.
What We Offer:o Flexible working (equipment included)o Entrance to not just a job but a career that makes a difference to Norfolko Collaborative working approach means that the team is responsibleo Opportunity to network across NNUH Trust, working with people from all walks of life in Norwicho Comprehensive induction to make sure you can hit the ground running
We would love for you to join us. You are the future of the NNUH. What are you waiting for? - Apply now!
About us
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures.
- Attend to all communications, for example, emails, faxes, investigation results on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultants/clinical teams attention.
- Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
- Assist patients and their carers by arranging translation/interpretation facilities.
- Demonstrate and maintain knowledge and understanding of Trust RTT policy.
- Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
- Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy.
- Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient, diagnostic and waiting lists where relevant.
- Book patients from waiting lists and update associated booking systems (e.g. ORSOS, ARIA etc.) in line with departmental requirements and in line with the Trust RTT Policy.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
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