To succeed in this position, you should possess solid IT skills, a working knowledge of Microsoft Office, and experience thriving in an office environment. Your empathetic and clear communication style will be essential when speaking with patients dealing with severe mental health challenges. If you're seeking an opportunity that offers not only a career change but also a chance to work alongside inspiring professionals while supporting those in need, this is the role for you. Embrace the opportunity to make a difference in our community—apply now!
We are looking for a motivated and enthusiastic Band 3 administrator to join the Poole Adult Community Mental Health Team based at Alderney Community Hospital, Poole. The post is 37.5 hrs per week and will cover administrative and receptionist duties.
You need to have developed IT skills, a working knowledge of Microsoft Office and demonstrable experience of working in an office environment. The post holder will be responsible for providing administrative support as directed by the multi-disciplinary team. We are a busy team, and the post holder will be responsible for managing the day-to-day office-based tasks, following processes and procedures including handling phone calls, processing referrals to our systems, booking/arranging appointments for the clinicians, and dealing with enquiries for the team and audio/copy typing of letters and minutes.
We work with people who have severe and enduring mental illness and neurodivergence so a clear and compassionate telephone manner is essential. Previous NHS experience and experience of using RiO patient records system will be an advantage. Being adaptive and flexible to the needs of the service and our client group is essential.
If you are looking for a change, a challenge and working with a wide variety of professionals, this could be the role for you.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
To provide a responsive prompt and professional service, via telephone, electronic mail and post, to patients, carers, relatives and all other professionals and agencies, ensuring this service is operational between 9.00am - 5.00pm.
To provide essential secretarial support to clinical staff to include audio typing.
To attend meetings, take minutes as required, including during Multi-disciplinary Meetings and Business Meetings.
To work / support in other departments as and when required to include our busy outpatient department.
To ensure patient appointments are made where necessary including home visits.
To record patient data on the RiO system and book appointments as necessary.
To provide outpatient clinic reception service and admin support as necessary and assist with the retrieval and filing of patient's medical records and other related documents.
Creating and printing of Information Leaflets and Assessment Tools and the monitoring of these supplies.
To ensure clinic lists are maintained and up to date and recording information for client appointments.
Scanning and uploading of documents
Collating Friends and Family Feedback information and inputting on "Gather" as required.
Booking of clinic rooms.
To maintain a welcoming and tidy environment for all those using the Outpatient waiting area.
To cover for staff within the department and other departments during times of sickness, training and annual leave.
About us
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact
Please wait...this will take a moment...
Stand by, we'll show you...