Candidates should possess prior administrative experience, strong organisational skills, and a customer service background, although healthcare experience is not required. The successful applicant will thrive in a busy environment, demonstrate effective communication abilities, and foster positive relationships within the team and with service users. The role is based in a supportive, open-plan office atmosphere and offers an opportunity to make a meaningful impact in the community mental health sector.
A fantastic opportunity has arisen for a conscientious and dynamic administrator to join our closeknit and supportive Outreach Recovery Team in York (also known as "YORT").
YORT is based in Huntington House and provides community mental health services for adults in York and Selby. This facility is nestled to the west of Monks Cross, is a short walk away from the Community Stadium and Vanguarde Shopping Park. It is on the outskirts of York City Centre just inside the ring road (North), benefits from free on-site parking and is easily accessible by car, bus and bicycle.
As a member of this small and friendly team, you will work in an open plan office on the first floor of the building. This floor is also home to other community mental health teams and is an area of high activity; no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role
Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.
This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with the medical secretary, Consultants and Nursing colleagues, supporting them in ensuring that high standards are maintained and they have everything they need to provide the best possible care for the service users.
We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.
About us
The following responsibilities are examples, please refer to the attached Job Description for the complete picture.
Generic administrative activity such as: making telephone calls and answering the telephone, responding to letters and emails, checking/taking the post, liaise with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (e.g. organising meetings/events), minute taking, data input, files and documentation prep (e.g. case notes), photocopying, filing.
To be a point of contact on behalf of the clinical team, for service users, carers and visitors; responding to enquiries in a patient and helpful manner.
To assist in cross-cover support as required for other community teams.
To interact compassionately with service users and carers at all times.
To promote a positive image of the mental health service, the Trust and the people who access our services
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
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