Assistant Medical Secretary - Diabetes Nurse Service inHereford inHereford PUBLISHED
THU 14 NOV 2024
Wye Valley NHS Trust rwUvmkuo
Key responsibilities include audio typing, managing correspondence, answering phone calls, and liaising with patients regarding clinic appointments. The Assistant Medical Secretary will also handle patient notes, maintain the Patient Administration System, and assist with the monitoring of patient pathways. The role offers excellent development opportunities and requires a strong desire to provide top-notch service to both patients and the clinical team.
An opportunity has arisen for a motivated and enthusiastic individual to support the Diabetes and Endocrinology Department as an Assistant Medical Secretary. This is a full time position on a permanent basis, although a job share/part time hours would be considered.
This is a varied and exciting role supporting a busy team of Clinical Nurse Specialists. We are looking for an individual who is highly motivated and who can work well as part of a team, in return this post will offer excellent development opportunities.
The successful candidate will require excellent organisational and communication skills, be able to demonstrate the ability to work self-sufficiently, to use their own initiative and be willing to be adaptable and flexible to meet the needs of the service. The individual must also have the ability to work well under pressure and have the desire to provide a first class service for patients and the clinical team.
Previous experience of working within a Healthcare environment is desirable but not essential.
If you would like more information regarding this position please contact Louise Power - Administration Manager - ex: 1862 or email
- Audio typing and reviewing patient letters and reports from digital dictation.
- Forwarding letters/reports by post, telephone or e-mail as required.
- Answering departmental phone calls in a courteous and professional manner.
- To liaise with patients and provide non-clinical advice such as dates and times of clinic appointments.
- To be able to assess the nature of an enquiry and deal with it appropriately, asking advice from the Band 4 Medical Secretary if necessary.
- Open, prioritise and date stamp mail daily.
- To use own initiative and manage own workload under the guidance of the Band 4 Medical Secretary.
- Ensure all patient notes retained in the office or sent out of the office are traces on our Patient Administration System (EPR Maxims).
- Ensure the patients record on Maxims is complete, correspondence is scanned onto Maxims and follow-up action is taken.
- Maintain and up-to-date knowledge of Departmental procedures.
- Obtain patient's hospital notes from Health Records and other Departments.
- To understand the 18 week pathway for patients and undertake any relevant training required.
- To be able to undertake validation and 18 week tracking of patients with the guidance of the Band 4 Medical Secretary.
About us
For more information about the role and responsibilities please see the attached job description and person specification.
Please wait...this will take a moment...