Operations Site Team Lead inDerby inDerby PUBLISHED MON 21 OCT 2024

Are you looking for a new role in primary care or perhaps you are in a similar role and want to expand your skill set? Do you have an interest in our NHS, and can you see yourself supporting patients in primary care? Are you looking for an organisation who is passionate about people?

If so, then this opportunity may be perfect for you!

We are looking for experienced Team Leaders to join our fabulous, hard-working, and supportive team at Aspiro Derby. This is a new role in the organisation and is to help support the operational delivery of primary care services through our five sites in Derby City.

If you love the hustle and the bustle of a busy workplace, you love working with people and have experience of leading a small team, then please apply to join our lovely and highly skilled team of business professionals and clinicians. While previous experience of working in a healthcare setting would be great, do not let it deter you if you do not have it.

The primary purpose of this role is to ensure that systems, structures and processes that are in place are delivering the smooth and efficient day to day running of the site. Directly responsible for supporting the Patient Services Managers and their colleagues, to ensure we deliver excellent services and care for our patients.

Here at Aspiro, we will give you the tools to thrive and communicate with our patients and staff confidently, starting with our induction program.

About us

• Providing cover and assistance to the Patient Services Advisors as and when required
• Moving resources in the moment to ensure that contact volume is met with the correct level of resource.
• You will work closely with the Patient Services Managers to ensure that all site daily tasks are carried out, including, but not limited to:

o Sorting on-site IT issues

o Ensuring appropriate reception cover

o Completion of administrative tasks within the practice

o Upholding of company standards.

• Maintaining excellent communication across the site and with others in Aspiro
• Helping the Patient Services Managers implement new processes and procedures and supporting the team during the implementation phase.
• Taking a positive active and / or administrative role in site meetings where required
• Assisting the reception team with their role providing help and support where required, assisting with training, and taking note and acting on feedback from colleagues.
• Promoting and demonstrating excellent customer service
• Supporting colleagues to maintain an efficient, hardworking and friendly working environment
• Able to handle verbal complaints.
• Helping the Patient Services Managers by anticipating potential problems such as shortages of staff, appointment availability and potential room availability issues
• Providing reception / telephone call cover where required
• Ordering stock and keeping an overview of stock levels to ensure a sufficient supply
• Having an overview of the upkeep of notice boards and general reception / waiting areas to ensure there is up to date information and that general housekeeping is to the correct standard
• Assisting in the induction and training of new staff
• Helping to monitor and oversee the annual review booking required for Quality Outcomes Framework and other enhanced services

Performance Standards

• Evidence of 'Leading By Example' and acting as a 'Role Model' for colleagues
• Daily tasks are carried out within agreed timeframes
• Positive evidence of involvement in Site, Team and Group meetings
• Evidence of site operating efficiently with relevant communications present and understood in a variety of formats

Please see the attached document for more information