Clerical Officer/ Receptionistin317 02 Royal Victoria Infirmaryin317 02 Royal Victoria InfirmaryPUBLISHED WED 19 MAR 2025

An exciting opportunity has arisen for an enthusiastic, self-motivated and hard-working Clerical Officer / Receptionist in the Endoscopy Department in support of the endoscopy services provided on both Freeman and Royal Victoria Infirmary sites. The role will be predominantly based at the RVI but will also be expected to support the Freeman Hospital Endoscopy Department as required.

The successful applicants should have excellent customer care and communication skills, a confident telephone manner, good IT skills, show attention to detail, excellent organisational skills, have the ability to use their own initiative and have previous experience of working in a fast paced office environment. Working well as part of a team and a positive proactive attitude is essential. You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service.

You will be working closely with patients, clinical and non-clinical colleagues, providing a comprehensive reception service for the Endoscopy Department.

We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit.

• Interview Date: 4 April 2025
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Working in a busy department, applicants should have good organisational skills; good communication and interpersonal skills to provide support to patients, medical and nursing teams within the department and to liaise with departments across the organisation. The ability to communicate with patients in a professional, sensitive and empathetic manner is essential. Previous clerical experience would be desirable but not essential.

The successful candidate will play a vital role to the multidisciplinary team. Supporting the nurse led units by providing a reception service and being the face for patients, staff and relatives alike attending the department. Endoscopy Services is a fast pace friendly facility with high values, working for endoscopy can be highly rewarding and challenging at the same time.

The main duties of this role is to greet patients, relatives and staff attending to the department. Admitting and discharging patients attending for endoscopic procedures for the Trusts electronic patient administration system - eRecord. Preparing paperwork for all day case admissions. Answering telephone enquiries to the department.

About us

• The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.