Receptionist/ Admin inDarlington inDarlington PUBLISHED THU 31 OCT 2024

Depending on experience PERMANENT GOOD SALARY

Orchard Court Surgery rcDwqwzL

Opportunity to work in a dynamic healthcare environment, making a positive impact on patient care.

Development of strong communication skills through interaction with patients and practice members.

Flexible part-time work hours, allowing for better work-life balance.

Variety of tasks, from scheduling appointments to managing medical records, keeping the job engaging.

Strengthening computer and administrative skills in a professional setting.

Collaborative work atmosphere as part of a busy team, fostering teamwork and mutual support.

Orchard Court Surgery is seeking a flexible part-time Receptionist/Admin. The ideal candidate must possess strong communication and computer skills and be able to thrive in a busy team environment. Key responsibilities include:

Welcoming patients and handling home visit requests
Assisting patients and staff with queries
Managing phone calls and appointment scheduling
Processing repeat prescriptions and medical correspondence
Maintaining and organizing medical records
Keeping the reception area tidy and managing incoming and outgoing mail
Supporting doctors and office management with various tasks as required

The role requires attention to detail, the ability to follow protocols, and the capacity to perform a variety of administrative duties efficiently.

Part time vacancy

Ideal candidate should be flexible in hours of working.

Good communication skills and computer skills essential as is the ability to work as part of a busy team

a) Receiving Patients

b) Receiving and recording requests for home visits

c) Assisting patients/other practice members with queries

d) Taking messages and ensuring they are passed on to the relevant member of staff

e) Dealing with patients' messages and the follow-up of answers

f) Answering the telephone and dealing with all queries

g) Making new and follow-up appointments on the computer

h) Receiving and issuing requests for repeat prescriptions and also pxs on internet

i) Filing medical records

j) Scanning of all medical correspondence and attaching to patient's computer notes also attaching electronic discharges to medical records.

k) Use of the computer for repeat prescriptions, appointments, entering data, scanning etc

l) Maintaining records (ensuring that the contents of the records are kept in chronological order, fastened neatly and that the record envelope is kept in good condition

m) Dealing with paperwork completed by the Doctor/Nurse

n) Use of internal e-mail system for messages

o) Ensuring that the reception area is kept tidy and ready for use.

p) Making tea or coffee as appropriate

q) Dealing with all incoming post following incoming mail protocol

r) Making sure that the post is taken on a daily basis.

s) Any other job that is required by either the Office Manager, Deputy Manager or Doctors which they may feel are appropriate to your post.

About us
a) Receiving Patients
b) Receiving and recording requests for home visits
c) Assisting patients/other practice members with queries
d) Taking messages and ensuring they are passed on to the relevant member of staff
e) Dealing with patients' messages and the follow-up of answers
f) Answering the telephone and dealing with all queries
g) Making new and follow-up appointments on the computer
h) Receiving and issuing requests for repeat prescriptions and also pxs on internet
i) Filing medical records
j) Scanning of all medical correspondence and attaching to patient's computer notes also attaching electronic discharges to medical records.
k) Use of the computer for repeat prescriptions, appointments, entering data, scanning etc
l) Maintaining records (ensuring that the contents of the records are kept in chronological order, fastened neatly and that the record envelope is kept in good condition
m) Dealing with paperwork completed by the Doctor/Nurse
n) Use of internal e-mail system for messages
o) Ensuring that the reception area is kept tidy and ready for use.
p) Making tea or coffee as appropriate
q) Dealing with all incoming post following incoming mail protocol
r) Making sure that the post is taken on a daily basis.

s) Any other job that is required by either the Office Manager, Deputy Manager or Doctors which they may feel are appropriate to your post.

More information related to this job opportunity, from jobsincare:

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Useful skills for a Receptionist/Admin: Click to view

Working as a Receptionist or in an administrative role in the UK requires a variety of skills to effectively manage tasks and interact with clients or colleagues. Here are key skills and qualifications often required for these positions:

Essential Skills:

1. Communication Skills:

- Strong verbal and written communication abilities to interact effectively with clients, visitors, and colleagues.

2. Interpersonal Skills:

- Friendly and approachable demeanor to create a welcoming environment. Ability to build rapport with a diverse range of individuals.

3. Organizational Skills:

- Ability to manage multiple tasks and prioritize effectively. Keeping the reception area organized and maintaining schedules.

4. Time Management:

- Skill in managing time efficiently to handle incoming calls, appointments, and administrative tasks without compromising quality.

5. Customer Service:

- Strong focus on providing excellent customer service, addressing inquiries, and resolving issues promptly.

6. IT Proficiency:

- Competency in using office software (e.g., Microsoft Office Suite) for word processing, spreadsheets, and presentations. Familiarity with scheduling and database management software is also beneficial.

7. Attention to Detail:

- Accuracy in managing appointments, data entry, and handling sensitive information.

8. Problem-Solving Skills:

- Ability to think on your feet and address problems as they arise, especially when dealing with clients or scheduling conflicts.

9. Professionalism:

- Maintain a professional attitude and appearance, as first impressions are crucial in a receptionist role.

10. Teamwork:

- Ability to work collaboratively with colleagues and support the team as needed.

Desirable Qualifications:

- Educational Background:

- A minimum of GCSEs in English and Maths (or equivalent). Further education or vocational qualifications in business administration can enhance employability.

- Relevant Experience:

- Prior experience in customer service or administrative roles can be advantageous, even if it’s through internships or part-time jobs.

- Additional Skills:

- Knowledge of specific software systems (like CRM software) or languages can be a plus, depending on the company’s needs.

- Certifications:

- Consider obtaining certifications in administration, customer service, or office management to boost your resume.

Additional Considerations:

- Flexibility in working hours may be required, especially in businesses that operate outside of standard office hours.

- Some roles may require knowledge of industry-specific terminology, so prior experience or interest in the field can be beneficial.

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