Medical Secretary - Rheumatology inStevenage inStevenage PUBLISHED MON 6 JAN 2025

Band 4: £26,530 to £29,114 a year per annum pro rata PERMANENT
NHS

East and North Herts NHS Trust rrjEkZue

The East and North Hertfordshire NHS Trust is seeking a Rheumatology Medical Secretary who is committed to providing exceptional patient care. The ideal candidate will possess strong communication and organisational skills, with a focus on prioritizing workloads effectively while upholding the Trust's core values of Inclusivity, Respect, and Improvement. Responsibilities include serving as the main point of contact for patients and medical staff, ensuring inquiries are handled professionally, booking patient appointments according to national guidelines, and maintaining accurate records using internal systems such as Lorenzo and DictateIT. The role requires a high level of confidentiality, the ability to work independently, and adherence to procedural guidelines.

We are recruiting for a Rheumatology Medical Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

East and North Hertfordshire NHS Trust is a community which prides itself on providing the highest standard of healthcare services to our patients.

We are looking for a candidate who has excellent communication and organisational skills and the ability to prioritise workload.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Act as point of contact for patients and medical staff on behalf of the consultant and their team ensuring that all enquired are answered with skill, sensitivity and in a courteous and professional manner.

You will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.

Book patients in accordance with the National Target Waits, prioritising urgent patients as requested by the Consultants. In accordance with the Trust Access Policy ensure patients are contacted via telephone or face-to-face and are given the opportunity to discuss outpatient appointment dates, periods when they are unavailable etc. When transport is required, provide the patient with the relevant contact telephone numbers.

You will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.

In this role you will use of Lorenzo and DictateIT systems to ensure accurate and efficient records.

Undertake these duties without direct supervision, working within broad procedural guidelines.

About us
Please see the attached Applicant Pack (including job description and person specification) for further detailed information regarding this role.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Medical Secretary - Rheumatology: Click to view

To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.

2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.

3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).

4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.

5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.

6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.

7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.

8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.

9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.

10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.

Qualifications:

- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.

- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.

- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.

Additional Skills:

- Time Management: Ability to manage time effectively and meet deadlines.

- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.

- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.

Conclusion

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Medical Secretary - Rheumatology inStevenage inStevenage PUBLISHED MON 6 JAN 2025

East and North Herts NHS Trust rrjEkZue

About us Please see the attached Applicant Pack (including job description and person specification) for further detailed information regarding this role.

About us
Please see the attached Applicant Pack (including job description and person specification) for further detailed information regarding this role.