Community Team ManagerinPaigntoninPaigntonPUBLISHED THU 6 FEB 2025

An exciting opportunity has arisen within the Riviera Core Mental Health Team for a Band 7 Community Team Manager.

The post holder will be responsible for the effective operational management of the Core Mental Health Team including line management of staff, financial and performance management. They will use effective leadership, change management and team building skills to monitor, evaluate and develop the service provided.

In conjunction with the CMHT leadership team the post holder will work to engender a shift of culture within CMHT practice, through the promotion of a Recovery Model which prioritises social inclusion by means of collaborative care planning and psychosocial interventions, using the principles of positive risk management and new ways of working, and appropriate clinical pathways.

It is not envisaged that this post will carry a caseload, however, an individuals job plan may include clinical work.

The successful applicant would be expected to work across the Torbay area. The team base is The Chadwell Centre Torbay.

We welcome telephone enquiries about the post and are happy to arrange a visit to the team prior to the day of the interview.

Service delivery and resource management.

Service design and development.

Practice quality and workforce development.

Line management responsibilities.

About us

Communication & Working Relationships

• Work closely with key external personnel including, Police, Social Services provision, Housing, Voluntary and non-statutory agencies and a wider Health and Social Care Community ensuring staff are fully briefed, know and understand the processes and are able to move service users appropriately through the service.
• Work collaboratively with safeguarding teams across Devon and Torbay.
• Ensure close liaison with primary health care staff and commissioning officers regarding referral criteria into the services and quality standards, and ensure targets from the National Framework are met.
• Liaise and link with professional stakeholder groups, service providers and agencies to develop mutually helpful working relationships.
• Act as a point of contact for multi agencies seeking information about the team, or wanting to refer to it.
• Present information, some of which may be contentious, to staff groups, service user groups, carers groups and other stakeholders using a range of techniques and media.
• Co-ordinate and investigate complaints and grievances and identify performance management issues taking remedial action as necessary and ensuring that any management lessons learned are identified and disseminated to teams
• Ensure that any learning from SUIs and RCAs is identified, disseminated and where necessary put into practice.

Planning & Organisation

• Actively participate in multi-agency forums ensuring that the development and delivery of integrated local services is in line with local need.
• Ensure that service delivery activity is delivered in accordance with agreed quality and performance standards, service level agreements.
• Pro-actively lead on business continuity within the team, working with other managers to ensure that there is a robust business continuity plan for the service that links in with the Trusts Major Incident Plan.
• Ensure adequate staff cover to provide safe and effective practice.
• Ensure that effective systems are in place to ensure teams function safely e.g. setting up processes, monitoring and review, ensuring governance and team structures are appropriate and effective.

Responsibility for Patient/Client Care, Treatment & Therapy

• Promote and develop high standards of clinical care.
• Be responsible for ensuring the PbR tariff is applied to individuals receiving care and that services are appropriately resourced.
• Monitor, evaluate and action plan team members with regard to their clinical performance, care plans and caseload management.
• Implement a formal and active system of caseload review, caseload management and pro-active care management that will enable achievement of local and national targets.
• Participate in safeguarding children to level 3 as set out in Safeguarding children and young people: roles and competencies for Health Care staff.
• Be responsible for maintaining clinical governance standards within the CMHT.
• Be responsible for the maintenance of health & safety standards within the CMHT. This includes the development of both clinical and general risk assessments and risk management plans.
• Ensure robust risk management systems are in place:
• Have an ongoing awareness of high clinical risk situations within the relevant teams and advise clinicians on actions to be taken to respond to risk.
• Review all incident reports and complete serious incident reports.
• Chair meetings relating to clinical management of individual clients where high levels of risk are involved.
• Attend other meetings relating to risk management where other agencies have a statutory role as chair.
• Ensure that appropriate action is taken to safeguarding adults and children. This will include providing and receiving highly complex and sensitive information in relation to safeguarding adult and children, co-ordinating and chairing safeguarding meetings and implementing relevant care plans

Policy, Service, Research & Development Responsibility

• Assist teams and individuals to negotiate changes in practice required to meet ongoing service developments.
• Participate in the maintenance of current services and future developments within the locality eg Care Pathway development,
• Initiate service developments and projects. Plan provision of local services in conjunction with the service manager and other managers.
• Regularly undertake an audit of managerial and operational systems within the CMHT.

Responsibility for Finance, Equipment & Other Resources

• Be responsible for the management of Health and Social Care budgets within the team, both pay and non-pay, to ensure the optimum use of available resources.
• Manage a delegated Social Care commissioning budget, purchasing funding from Social Care within the fair access the care services eligibility criteria.
• Advise team members on matters relating to care management and finance requests. Take part in budgetary decision making as a member of the care management funding panel.

Responsibility for Supervision, Leadership & Management

• Lead and operationally manage a team of staff ensuring that they operate within DPT policies and procedures.
• Manage the overall day to day work load of the team dealing with staff and performance issues as necessary.
• Recruit and select staff for the CMHT. Ensure that new staff receive an induction programme.
• Ensure implementation of appropriate management supervision arrangements for all staff and provide effective management and supervision to all staff.
• Ensure that all staff receive training in accordance with the workforce the Care Programme Approach and recovery competencies.
• Ensure completion of all PDRs to support staff development.
• Contribute to, and lead where applicable, the design and implementation of effective workforce planning and development
• Facilitate, co-ordinate and monitor all operational aspects of the activities carried out by CMHT.
• Ensure that the team assurance framework is regularly reviewed
• There is a requirement to support learners on a regular basis which includes the achievement and updating of profession specific training to the required standard to fulfil this role.

Information Resources & Administrative Duties

• Ensure that activity data is collected and presented to the relevant management forums in their agreed format.
• Participate in the development, implementation and evaluation of integrated IT systems and ensure efficiency of use.
• Participate in the development, implementation and evaluation of multi-disciplinary client records.
• Be responsible for reviewing and acting on team dashboard data
• Be responsible for the performance management of staff including reviewing incidents and complaints to ascertain and implement learning points.
• Ensure that delegated performance targets are met and that any shortfalls in resources or mitigating factors are identified and escalated to the appropriate manager.

Any Other Specific Tasks Required

• Monitor standards and ensure Trust policy compliance including activity data, manual and electronic record keeping and implementation of CPA.

Personal Professional Duties

• Practice in a way that actively minimises dependency and promotes recovery.
• Communicate information in a way that makes it relevant and understandable for service users and carers, working to the principles of the functions policy implementation guidelines and practice in line with the standards and values set out in them.
• Ensure a duty of care to service users who are entitled to receive safe and competent care. The service users wishes, feelings, values and beliefs should be taken into consideration as well as the views of the people close to them.
• Take personal accountability for your own practice. This means that you are answerable for your actions and omissions, regardless of advice or directions from another professional.
• Ensure that you remain professionally competent by participating in your own and others clinical supervision.
• Demonstrate specialist knowledge and skills, not only relating to the care of mental health patients, but also in depth knowledge of the roles and functions of other professionals within the CMHT. This may be enhanced by a relevant qualification at an appropriate level.