MY Cafe Senior OrganiserinDewsburyinDewsburyPUBLISHED TUE 28 JAN 2025
Leadership Opportunity, The role allows you to take on a leadership position, coordinating and supporting a diverse team of over 30 volunteers.
Community Impact, Working in the MY Cafe provides the chance to positively influence the experience of patients, visitors, and staff in a hospital setting.
Skill Development, Gain valuable experience in retail and catering management, which can enhance your professional skill set and career options.
Collaborative Environment, You will work closely with a supportive team and dedicated volunteers, fostering a sense of community and teamwork.
Volunteering Engagement, Play a key role in recruiting, training, and motivating volunteers, contributing to their personal and professional growth.
Dynamic Work Atmosphere, The cafe setting is fast-paced and engaging, making the work enjoyable and varied day-to-day.
Public Service Contribution, As part of the Mid Yorkshire Teaching NHS Trust, you directly contribute to patient care and support the NHS's mission.
The MY Cafe Senior Organiser at Dewsbury Hospital, part of The Mid Yorkshire Teaching NHS Trust, plays a crucial leadership role in overseeing the operations of a volunteer-run cafe that serves patients, visitors, and staff. This position involves managing a team of 30 volunteers, coordinating their schedules, providing training and support, and ensuring compliance with food safety standards. The Senior Organiser is responsible for daily financial tasks, including cash management and stock ordering, while also maintaining cleanliness and operational efficiency within the cafe.
Candidates for this role should have experience in retail or catering and a passion for working with volunteers in a dynamic healthcare environment. The position requires excellent customer service skills and the ability to address any queries or complaints. Administrative responsibilities include maintaining financial records, securing deliveries, and ensuring adequate stock levels, thereby contributing to a welcoming and productive atmosphere in the MY Cafe.
Candidates for this role should have experience in retail or catering and a passion for working with volunteers in a dynamic healthcare environment. The position requires excellent customer service skills and the ability to address any queries or complaints. Administrative responsibilities include maintaining financial records, securing deliveries, and ensuring adequate stock levels, thereby contributing to a welcoming and productive atmosphere in the MY Cafe.
Leadership Opportunity, The role allows you to take on a leadership position, coordinating and supporting a diverse team of over 30 volunteers.
Community Impact, Working in the MY Cafe provides the chance to positively influence the experience of patients, visitors, and staff in a hospital setting.
Skill Development, Gain valuable experience in retail and catering management, which can enhance your professional skill set and career options.
Collaborative Environment, You will work closely with a supportive team and dedicated volunteers, fostering a sense of community and teamwork.
Volunteering Engagement, Play a key role in recruiting, training, and motivating volunteers, contributing to their personal and professional growth.
Dynamic Work Atmosphere, The cafe setting is fast-paced and engaging, making the work enjoyable and varied day-to-day.
Public Service Contribution, As part of the Mid Yorkshire Teaching NHS Trust, you directly contribute to patient care and support the NHS's mission.
MY Cafe Senior Organiser Dewsbury Hospital
Dewsbury Hospital is home to the MY Cafe, a volunteer-run cafe at the heart of our busy hospital. The MY Cafe team operates two cafes across the hospital site, and this role will cover both locations.
The MY Cafe provides hot drinks, snacks, and refreshments to patients, visitors, and staff. We are a small staff team supported by over 30 dedicated volunteers. The cafe is a welcoming, inclusive space where volunteers gain valuable experience and work closely together.
Role Overview:As the MY Cafe Senior Organiser, you will join the Cafe Staff Team and take on an essential leadership role in supporting and coordinating volunteers. The MY Cafe is part of the Mid Yorkshire Teaching NHS Trust's Voluntary Services Team, which recruits and supports over 300 volunteers who contribute their time to patient care across the Trust's hospitals.
What Were Looking For:This role is ideal for individuals with experience in retail or catering who enjoy working with volunteers and thrive in a leadership role. If you're looking to be part of a busy and dynamic team and make a positive impact in a healthcare setting, we'd love to hear from you!
Main Tasks:
- Organise and coordinate 30 volunteers to run the MY Cafe, overseeing rotas, demonstrating tasks, providing support, and ensuring food safety standards are being followed.
- Be responsible for cashing up and banking daily takings.
- Provide excellent customer service to MY Cafe customers, resolving queries and concerns.
- Order stock and ensure stock levels are always adequate.
- Carry out administrative duties that support departmental targets and ensure compliance with standard operating procedures.
About us
- Responsible for the day to day running of the outlet.
- Determine stock levels for cafe outlet i.e. tea, coffee, biscuits, sandwiches to maintain a constant supply
- Rotate stock to prevent wastage within the café/shop and storage areas.
- Take part in intermittent stock checks.
- Keep outlet and storage areas clean and tidy, maintaining cleaning Rotas.
- Ensure fridges are kept clean and tidy and maintain temperature charts.
- Ensure delivery notes, communications and donations for the café are securely filed and relayed to voluntary services / café coordinator.
- Liaising with external suppliers regarding shortfalls etc.
- Responsible for informing Line Manager of price alterations; ensure price changes are implemented.
- Counting daily takings from the previous day and investigating any discrepancies.
- Maintain record of daily takings using reconciliation sheets. Ensuring takings are taken to General Office for Security.
- Responsible for ensuring floats are organised in line with café financial processes.
- Maintain monthly data of cafe income using computer systems.
- Support volunteers in the duties
- Maintain volunteer Rota ensuring cover for holidays and sickness.
- Responsible for training new volunteers within the café / shop i.e. till, stock rotation, cleanliness and customer care.
- Encourage cleanliness and Health and Safety.
- First line contact for informal complaints from customers and volunteers
- Encourage volunteers to attend the support and mandatory training sessions.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
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