Administration Assistant inDoncaster inDoncaster PUBLISHED
WED 4 DEC 2024
The Administration Assistant position at Cantley Health Centre with Rotherham Doncaster and South Humber NHSFT involves part-time administrative support, acting as the first point of contact for patients and the public. The successful candidate will assist the Senior Administrator in managing daily administrative functions, handling telephone inquiries, and ensuring high-quality customer service. Responsibilities include managing patient referrals using the SystmOne system, maintaining accurate patient records, and providing reception cover, while also working collaboratively with key agencies and maintaining confidentiality.
Candidates should demonstrate effective communication and teamwork skills, as well as the ability to prioritize tasks and maintain composure in challenging situations. This role offers the opportunity to contribute to the positive experience of service users and support the operational needs of various healthcare teams within the Doncaster Care Group.
Candidates should demonstrate effective communication and teamwork skills, as well as the ability to prioritize tasks and maintain composure in challenging situations. This role offers the opportunity to contribute to the positive experience of service users and support the operational needs of various healthcare teams within the Doncaster Care Group.
An exciting opportunity has arisen for a part-time Administration Assistant to work within Cantley Health Centre. The role involves providing admin support to services and includes being the first point of contact to patients/members of the public visiting the Centre.
The successful applicant will work under the supervision of the SeniorAdministrator providing administration support for services; receiving initial calls to the service and providing quality support with high level accuracy in the day to day administrative function within the teams.
The post holder will be expected to work using their initiative whilst working in partnership with key agencies. Communication and team working are essential skills to succeed in this role.We reserve the right to close down this advert early should there be a highnumber of applicants
- Provide reception cover for the basepoint.
- Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
- Provide a confidential, quality administrative service to an identified team within the Doncaster Care Group and cover and support other teams as required.
- Deal with telephone enquiries in a courteous and efficient manner, whilst retaining the ability to remain calm in difficult situations.
- Prioritising calls requiring immediate attention of the Clinical Team or external agency.
- Update new referrals on to SystmOne. Maintain current referrals and end referrals where advised to do so.
- Create and maintain, up to date computerised patient records and recall systems on SystmOne.
- Provide an efficient and timely scanning service to the team in line with records managementprinciples.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for an Administration Assistant:
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To work as an Administration Assistant in the UK, you'll need a mix of technical, organizational, and interpersonal skills. Here are some essential skills and qualifications:
Essential Skills
1. Organizational Skills: Ability to manage multiple tasks, prioritize workload, and maintain clear systems for filing and information retrieval.
2. Communication Skills: Strong written and verbal communication skills to interact effectively with colleagues, clients, and stakeholders.
3. IT Proficiency: Familiarity with office software (e.g., Microsoft Office Suite, especially Word, Excel, PowerPoint, and Outlook) and basic knowledge of data management systems.
4. Attention to Detail: Accuracy in completing tasks, managing data, and producing documents.
5. Time Management: Ability to meet deadlines and manage time effectively in a busy work environment.
6. Problem-Solving Skills: Capability to identify issues and find practical solutions.
7. Customer Service Skills: A professional approach to dealing with both internal and external customers.
8. Teamwork: Ability to work collaboratively in a team environment.
9. Adaptability: Flexibility to adapt to changing tasks and priorities as needed.
Qualifications
- Educational Background: A good general education, typically a minimum of GCSEs in English and Maths.
- Relevant Experience: Previous administrative or office experience can be advantageous.
- Professional Qualifications: While not always necessary, qualifications in administration, business, or related fields (e.g., NVQ or BTEC) may enhance your prospects.
- Familiarity with Office Technology: Knowledge of office equipment (printers, copiers, etc.) and possibly specific software relevant to the industry you're applying to.
Additional Considerations
- Confidentiality Awareness: Understanding the importance of handling sensitive information appropriately.
- Basic Financial Knowledge: Some roles may require basic budgeting or invoicing skills.
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